SC’s have to master a variety of skills in order to successfully impact the buyer experience. Perhaps the most important skill in your SC toolbox… Emotional intelligence. Emotional intelligence refers to the ability to understand and regulate your own emotions while also being able to recognize and adapt to the emotions of those around you.

‍

As an emotionally intelligent SC, you can harness the power of your empathy and social awareness to connect with customers on a deeper level and get to the root of their pains and frustrations. In doing this, you can better frame your products to solve the buyers' challenges.

‍

Bringing more emotional intelligence into your role as an SC creates the trust and rapport that potential customers are looking for, and can be the tipping point for choosing you over a competitor.

‍

Speakers:

Kathleen Kuczma: Senior Sales Engineer, Recorded Future

‍Jessica Ashwood: Presales Solution Consultant, UKG

‍Paul Harris: Principal Solution Architect, Loftware

Nikhil Sarma: Manager, Solutions Engineering, Contentful

‍