Job Details

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Job Location

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Valley View, Buena Park, CA - Buena Park, CA

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Description

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Job Title:  Account Implementation Manager (Enterprise Customers) - Warehouse & WMS Experience

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Job Overview:  We are seeking a highly motivated Account Manager to work directly with our Enterprise customers, providing exceptional service and support. The ideal candidate will have hands-on experience in warehouse operations (distribution or fulfillment centers), WMS (Warehouse Management System) experience, and a basic understanding of EDI transactions (940, 945, 850, 856). This is a remote position, open to applicants from any major city. Flexibility in working hours is required to support customers across both Eastern and Western time zones.

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Key Responsibilities

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•  Act as the primary point of contact for Enterprise customers, managing their needs and building strong relationships.  
•  Understand customers' warehouse operations and provide solutions leveraging WMS systems.  
•  Coordinate and facilitate customer onboarding and training sessions for our WMS solution.  
•  Collaborate closely with cross-functional teams, including Product, Support, and Sales, to ensure customer success.  
•  Provide ongoing consultation to customers, addressing their concerns and ensuring satisfaction.

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Requirements

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•  Warehouse Operations Knowledge: Experience in distribution or fulfillment center operations.  
•  WMS Experience: Familiarity with Warehouse Management Systems, with the ability to understand and support related workflows.  
•  EDI Knowledge: Basic understanding of common EDI transactions (940, 945, 850, 856).  
•  Communication Skills: Excellent verbal and written communication skills; able to effectively engage with enterprise-level customers.  
•  Customer-Focused: Proven ability to understand customer needs, solve problems, and deliver a high level of customer satisfaction.  
•  Flexibility: Ability to work flexible hours to support customers in different time zones (Eastern & Western).  
•  Self-Starter: Capable of working independently in a remote environment, with a proactive attitude towards solving customer issues.

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Qualifications

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Preferred Qualifications:  

•  Prior experience as an Account Manager in a WMS or supply chain technology company.  
•  Familiarity with warehouse automation and related technologies.  
•  Experience working with Enterprise-level customers.