THE JOB

The Implementations Manager will join a talented, diversified team that supports all technologies at the company's venues. As a member of the team, the Implementations Manager will take direction from leadership and help coordinate efforts with internal support teams and strategic vendors to ensure that the company is a technology leader in the live entertainment space and delivering differentiated value to our Venues, Artists, and Fans. This person will ideally have experience with venue-related applications and technologies – particularly Point of Sale systems and Digital Signage technologies.

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QUALIFICATIONS

• 3-5 years of experience as an implementation manager driving an application roll out, facilitating, establishing milestones, abiding by timelines, following up with stakeholders, etc.
• PMP Certification
• Having experience being the liaison between vendors and business stakeholders
• Experience creating effective systems and process documentation for a complex rollout across multitude of sites (ability to identify patterns and establish templates)
• Ability to exercise sound and mature judgment in complex, high pressure situations.
• 5+ years of working experience in a customer driven support role for an organization at the enterprise level
• Strong oral and written communication skills
• Must be a self-starter with the ability to work well within a team environment
• Proficient with Microsoft Office applications, including Word and Excel

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Plusses:

• Experience in deploying, working with and/or supporting Point of Sale systems
• General understanding of network topology and components
• Understanding in reading floorplans and technical drawings preferred.
• Experience with Digital Signage systems and technologies preferred
• Familiarity with the Zendesk ticketing platform including navigation and reporting preferred.