Job Title: Associate Implementation Manager

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Filejet Inc is looking for a highly organized self-starter to join our Santa Barbara-based Customer Success Team as an Associate Implementation Manager.

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Filejet is a high growth legal and compliance software company founded in 2017 that is focused on business entity creation, management, and compliance. We are a cloud-based B2B platform that serves businesses, as well as law, accounting, and financial firms.

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The Filejet Associate Implementation Manager will work directly with customers as they onboard the Filejet platform, including managing their implementation project, gathering customer data, and training new users. With our team-oriented approach, you will work with cross-functional team members to ensure we continue to provide immediate value to our customers and differentiate ourselves in the market.

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Responsibilities include:

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• Customer Onboarding
• Own customer implementation projects from start to finish, and develop strong relationships with customers
• Gather, audit, and migrate customer entity data
• Provide in-depth user training, demonstrations, and ongoing education
• Aid with inbound support, customer problem solving and issue resolution
• Monitor and help increase product usage, and drive immediate adoption  
• Cross-Departmental Support
• Collaborate with the Sales Team to help educate prospective clients
• Coordinate with the Customer Success Team to ensure a seamless customer experience after onboarding  
• Work with the Product Team help prioritize customer needs

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Requirements for the role include:

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• Bachelor’s Degree
• Excellent written and verbal communication skills
• Previous role(s) in a customer success, implementation, support, or other customer-facing environment, in SaaS a plus
• Comfortable giving presentations and virtual software demonstrations
• Highly organized, and comfortable managing schedule and tasks to align with company priorities
• Comfortable working on an early-stage product where change is inevitable
• An interest in technology, SaaS, and its applications  
• Positive attitude and team player who is eager to learn and grow in Customer Success

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Compensation will include a competitive salary, insurance package (including health, life, dental and vision), PTO plan, access to a 401k plan, and a fun and comfortable work environment. The Filejet team works hard but encourages a positive work/life balance. This is a unique opportunity to join a startup that is growing quickly, and where success rests on the shoulders of those motivated to make a difference.

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Please feel free to apply through LinkedIn, or send your resume along with a brief cover letter to Parker Eliot, Director of Implementation and Customer Success, peliot@filejet.com