Associate Manager, Implementation - Tax Quality Services

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Remote - Work from Home

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Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress toward audacious goals. We celebrate wins and share the wealth with a high performance-centric culture that empowers talented people to try new roles, innovate and experiment, and follow their passions.

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Job Summary

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Paycor is a key player in the HCM software as a service market. We build, sell, and service our own proprietary payroll, time, and HR platform. The heart of our mission is to Take Care of the Client First and to Take Care of Each Other so that we can provide an equally rewarding client AND associate experience.

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Client onboarding is at the crux of our business. It’s the key to lasting client satisfaction and retention. Our mission is to solidify clients’ decision for choosing Paycor as a trusted business partner. We utilize cloud-based project management software and a dedicated team structure to enable collaboration, free-flowing communication, and efficient problem-solving to avoid surprises for both clients and associates. To help us succeed in this mission, we’re seeking candidates ready to take on new leadership responsibility to teach and develop front line Implementation associates to contribute to a world-class client onboarding experience.

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Paycor’s Associate Manager, Implementation is responsible for driving activities related to transitioning new clients to Paycor’s software applications. Requirements include demonstrated leadership skills; more specifically the ability to lead and manage a team of front-line Implementation associates to make sure each Implementation is memorable and successful. The Associate Manager’s success is ultimately measured by the team’s ability to execute client onboarding responsibilities that meet Paycor’s and clients’ high quality standards.

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Paycor offers a rewarding employment environment; one where we work and play equally hard. If you’re interested in being a part of a winning team with people who have a similar passion for servicing clients this is the right opportunity for you.

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Essential Duties And Responsibilities

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• Provide learning and coaching to all team members relative to a best-in-class client onboarding experience 
• Manage a team of client-facing associates responsible for effective and accurate configurations of single or multi-product implementations 
• Cultivate relationships with Sales to understand clients’ expectations and reasons for choosing Paycor 
• Understand Paycor’s product capabilities and how they address clients’ needs 
• Work with internal business partners to investigate, analyze, and troubleshoot sensible solutions to technical anomalies between clients’ and Paycor systems 
• Implement efficiency gains to maximize the client and associate experiences 
• Ensure successful hand offs from start up to ongoing maintenance 
• Maintain a close connection to all active implementation projects; execute day-to-day responsibilities if needed; communicate status updates to various stakeholders 
• Establish and maintain a high level of client satisfaction 
• Foster a working environment that is energized, motivating and contributes to the positive associate engagement 
• Collaborate with direct reports to drive personal and organizational success; execute Paycor’s core people practices including: performance management, professional development, coaching, and recognition 
• Allocate new deals based on availability to provide highest level of client service 
• Analyze key Implementation metrics to assess the team’s performance; implement actions to maximize productivity and efficiencies 
• Implement internal workflow policies/procedures 
• Serve as an escalation point, visiting clients on site when appropriate 
• Other duties as assigned 

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Requirements

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• Four-year degree in business, Operations management, HR, or related field required 
• Payroll and/or HCM software knowledge and/or technology implementation experience preferred 
• Demonstrated leadership skills; proven performance in managing, motivating, and teaching direct reports 
• Excellent written and verbal communications and interpersonal skills 
• Good organizational and time management skills 
• Demonstrated proficiency with complex technology 
• Ability to adapt to change and a rapidly growing environment 
• Flexibility in scheduling to meet client needs with short turnaround 
• Strong analytical skills 
• Limited travel 

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Paycor Total Rewards

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Take Care of Each Other is one of our Guiding Principles and it’s something we actively pursue through the benefits we offer. We are dedicated to delivering a great personal and professional experience with exceptional benefits to support your wellbeing and the wellbeing of your family. For a complete view of our total rewards program, please visit www.mypaycorbenefits.com .

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Highlights Include

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•  A flexible virtual-first work philosophy 
•  An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth 
•  401(k) with $.65 match for every dollar contributed up to 6% of eligible pay 
•  Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special) 
•  Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care 
•  Paid leave for birth parents, non-birth parents, elder caregivers, and military support 
•  Sabbatical opportunities for tenured Associates 
•  Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount 
•  Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges 

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We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $64,680-110,424. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.

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If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.