About Our Client

Our client offers a cloud-based, all-in-one software solution for the beauty and wellness industry, enabling businesses to manage appointments, POS, CRM, staff, inventory, and marketing from a mobile platform. Their technology streamlines operations, cuts costs, and boosts customer retention. Trusted by over 30,000 businesses in 50+ countries—including major global brands—the company recently surpassed a $1 billion valuation.

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About The Role

The team is seeking a highly organized and proactive individual to join the team to lead Contract Renewals. As a crucial member of the Expansion Sales team, you will be responsible for managing the renewal process of Software as a Service (SaaS) contracts. The ideal candidate possesses excellent communication skills, a strong understanding of SaaS business models, and a keen ability to build and maintain positive relationships with clients.

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Responsibilities:

• Renewal Management:
• Own and drive the end-to-end SaaS contract renewal process, ensuring timely and successful renewals.
• Proactively engage with customers well in advance of contract expiration to understand their needs and address any concerns.
• Collaborate with Sales, Customer Success, and Account Management teams to gather necessary information for renewal negotiations.
• Negotiation and Upsell:
• Effectively negotiate contract terms, pricing, and renewal terms to maximize revenue opportunities.
• Identify upsell opportunities and collaborate with the Sales team to drive incremental revenue during the renewal process.
• Customer Relationship Management:
• Cultivate and maintain strong relationships with key stakeholders within customer organizations.
• Act as a trusted advisor to customers, understanding their business goals and aligning the solutions to meet their evolving needs.
• Forecasting and Reporting:
• Develop and maintain accurate forecasts of renewal revenue and provide regular updates to the leadership team.
• Generate reports and analyze data to identify trends, risks, and opportunities within the renewal portfolio.
• Customer Advocacy:
• Promote customer advocacy by ensuring a positive renewal experience, ultimately contributing to customer satisfaction and retention.
• Collaborate with Marketing to capture and showcase customer success stories and testimonials.

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Qualifications:

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in SaaS contract management, renewal, or customer success roles.
• Strong understanding of SaaS business models and subscription-based services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively across cross-functional teams.
• Analytical mindset with proficiency in data analysis and reporting.
• Proactive, self-motivated, and detail-oriented.

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Pay Range

$180,000—$220,000 USD