Director/Client Partner – Retail and CPG

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Location

NJ, NyC, Dallas, Chicago

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As a Client Partner, your primary responsibility is to develop and maintain strong relationships with clients across different industries. Your role is to be a trusted advisor to clients, working closely with them to understand their business needs, identify opportunities for growth, understand their challenges / pain points, and provide solutions that meet their requirements.

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Deepening Client / Partner engagements & executing business expansion is at the core of this role with a strategy to successfully scale our offerings and execute business expansion plans. Sensing new business opportunities and building new sales pipelines with a strong mandate to drive profitable growth and footprint expansion.

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Some of your key duties and responsibilities include:

• Extensive experience managing Retail clients
• Good understanding of enterprise application and retail IT landscape. Digital Commerce experience will be a plus.
• Developing and executing strategies to expand existing relationships.
• Collaborating with cross-functional teams to develop solutions that meet client needs, including software development, data analytics, cloud computing, application services and digital transformation.
• Managing the overall client relationship, including ensuring client satisfaction, identifying opportunities for upselling and cross-selling, and managing any issues or concerns that arise.
• Providing oversight for all services provided by the company to the client.
• Providing thought leadership and industry expertise to clients, including staying up to date with the latest trends and innovations in technology.
• Collaborating with internal teams to develop and deliver proposals, presentations, and other client-facing materials.
• Managing the financial aspects of client relationships, including forecasting, budgeting, and managing margins.
• Developing and maintaining a deep understanding of the competitive landscape and key players in the IT services industry.
• Participating in industry events, conferences, and other activities to build your personal brand and network within the technology sector.

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Qualification

15+ years of successful experience selling IT services and Digital services. This role will be focusing on offering the next generation solutions across Retail and CPG.

• Strong understanding of the IT services industry and ability to effectively communicate complex technical concepts to clients.
• Strong business acumen with Retail IT landscape understanding. Digital commerce experience will be preferred.
• Ability to hunt as well as farm in existing accounts.
• The individual will be a proven, successful, savvy sales executive.
• He/ She will have a high energy level, excellent communication skills and able to garner immediate respect and acceptance based on experience, intelligence, and interpersonal skills.
• Comprehensive understanding of targeted industry business environments, issues and trends affecting technology spend.
• Hands-on executive who will successfully assimilate into the corporate culture and become involved as a member of the high-performing team.
• Has strong deal closing abilities.
• Proven track record of establishing strong, executive level customer relationships.
• Business acumen and financial (P&L) skills/metrics driven.
• Proven experience managing large global teams both from technology and delivery perspective.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Ability to adapt to changing client needs and market conditions.
• Demonstrated effective leadership and analytical skills.