Global Director, Sales Engineering
The Company
Glia is a high-growth Enterprise SaaS business in the Customer Interaction space. We have raised over $150M, have achieved +$1B valuation led by Insight Venture Partners.
The Role:
We are looking for an experienced and dynamic Director, Sales Engineering to lead our presales efforts and drive business growth. This role will shape our pre-sales technical strategy and You will be responsible for building and leading a team of high performing, skilled sales engineers. The ideal candidate will have a strong technical background, exceptional leadership skill and be a strong cross functional collaborator.
What you’ll do:
- Lead and develop a high performing team of sales engineers, providing mentorship, guidance and career development opportunities while fostering a collaborative, high performance culture
- Collaborate with the sales team to identify,
- Partner with sales leadership to define and implement pre-sales strategies that align with company goals and market demands
- Oversee the creation and delivery of compelling technical presentations, product demonstrations and proof of concept projects for prospective clients
- Work closely with product management and product marketing to provide market feedback and influence product roadmap based on customer needs and competitive landscape
- Analyze and optimize pre-sales processes to improve efficiency, win rates, customer satisfaction and position for scaling the SE org
- Contribute to the development of sales enablement materials, including technical documentation, , demo scripts, use cases and best practices
Requirements
- 10+ years of experience in pre-sales engineering or technical sales, with at least 5 years in a leadership position
- Proven track record of building and leading successful teams with excellent communication, presentation and interpersonal skills
- Experience working with enterprise level clients and managing complex sales cycles
- Strong analytical and problem solving skills
- Demonstrated ability to manage complex technical projects, demonstrate clear business value and lead technical strategy in sales engagements
- Prior experience as a Sales Engineer or in a similar technical role, preferably in B2B environments
- Strong understanding of SIP/Telephony systems, contact centers systems
- Strong understanding of core technologies: HTML, CSS, JavaScript, API integrations
- Expertise in front office solutions for sales and service use cases
- Ability to grasp complex technical concepts quickly and translate them into business value
- Translate technical information into business language for non-technical stakeholders
- The ability to validate the feasibility of proposed technical solutions
- Technical degree from a highly-regarded university
- Consistent performance in top 10% of peer groups as demonstrated by promotion trajectory, expanding roles and responsibility,, and/or metric attainment
- Demonstrated ability to build new processes and frameworks to help the team and broader company scale
Bonus:
- Master Degree in technical field or MBA or equivalent experience
- Security & Compliance background
Our Culture
Does this sound like you? If so, you’re probably one of us.
- You’re a pro, but love a good laugh
- You’re independent, but love to collaborate
- You have a heart for coaching and mentoring
- You’re insatiably curious
- You thrive in fast-paced environments
- You don’t mind a good debate to find the best ideas
- You love to take the lead and focus on result
Benefits
- Exciting, dynamic and rapid growth environment
- Collaborative culture with autonomy and purpose
- Incredible mentors & investors that are an active part of the company
- Team events including nights out and team travel
- Free gym membership (you have to commit to going 3x per week!)
- Diversity: 18 languages and 11 countries represented
- Competitive base salary & benefits
- Participation in employee option pool