About Harri:

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Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

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If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the the needs of the business, is effective in engaging customers, and provides scale to our customer communications.

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Who you are: 

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Implementation Consultants are responsible for onboarding new customers implementations from start-to-finish. You will be the project manager as well as the trusted consultant to hospitality industry customers.

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Our Implementation Consultants are responsible for ensuring that key relationships with our clients are developed and maintained; managing from project inception to ‘go live’. They gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet the needs of our clients and managing the full development cycle and subsequent implementation.

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Key responsibilities: 

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Client Management

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• Provide product expertise and guidance to clients throughout the implementation
• Develop functional expertise with Harri solutions and proactively develop and share best practices as product evolves and updates over time
• Provide training and end-user support during the implementation
• Create, manage and update project plans to track client deliverables and implementation progress

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Project Delivery

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• Understand, document and maintain business requirements for new customer implementations
• Accountable for quality of configuration produced
• Provide support to the QA team to ensure system quality, functionality, and performance
• Own and escalate any issues preventing implementation and project completion 
• Work cross-functionally to help plan, execute and drive adoption of process improvements 

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Experience and skills:

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• Bachelor’s Degree
• 2+ years in a customer-facing role at a SaaS Software company 
• Experience with Workforce Management, Payroll or HRIS systems strongly preferred
• Experience in the hospitality industry in an operations, general manager, or other operational role strongly preferred
• An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company
• Reports to Manager of UK & EMEA Implementation

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Salary range for this position is $80,000-$95,000 (USD).

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Skills

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Hospitality Experience

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Experience with Workforce Management, Payroll or HRIS