About EverAfter

EverAfter is an AI-Powered Customer Interface Platform that transforms how companies interact with their clients post-sale. We enable businesses to productize their services by creating customized, actionable interfaces that boost client engagement, improve retention rates, and drive expansion.

We're building a company we love, working with customers we admire, and our product philosophy is the same: we want our customers to feel great about what they’re building for their customers.

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What You’ll Be Doing

As an Implementation Consultant, you will be responsible for ensuring a seamless onboarding and implementation experience for our customers.

You will:

• Own the post-sales implementation process, ensuring customers successfully adopt and integrate EverAfter into their workflows.
• Manage onboarding projects, collaborating with Customer Success, Sales, and Product teams to drive smooth implementations.
• Handle technical setup, including system configurations, integrations (e.g., CRM, API connections), and troubleshooting issues.
• Act as the primary point of contact for customers during onboarding, guiding them through best practices and ensuring adoption.
• Train and educate customers on platform capabilities, ensuring they achieve key usage milestones.
• Continuously optimize onboarding workflows to improve efficiency and customer satisfaction.
• Serve as the bridge between customers and the product team, providing insights to enhance the platform.

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What We’re Looking For

• 3+ years of experience in implementation management, solution engineering, or professional services in a B2B SaaS company.
• A strong blend of technical expertise (API integrations, CRM implementation, software configuration) and project management skills.
• Ability to translate customer needs into actionable technical solutions and project plans.
• Experience with EverAfter as a user - A big plus!
• Excellent communication skills, with the ability to guide both technical and non-technical stakeholders.
• Strong problem-solving skills, with a proactive and solutions-oriented mindset.
• Comfortable working in a fully remote environment.
• Knowledge of low-code/no-code platforms and workflow automation tools.
• Passion for user experience and designing customer-friendly solutions.
• Experience implementing solutions designed for sales and post-sales teams, including Customer Success and Revenue Operations - A big plus!

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Why Join Us?

This is a critical role at EverAfter, helping customers maximize the value of our platform while contributing to our long-term growth. As one of the first hires in this role, you’ll have the opportunity to shape the implementation function, define best practices, and create a meaningful impact on customer success.