Job Summary

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Successfully implement and provide ongoing consulting for customers utilizing an ECI software solution, creating an exceptional customer experience. Understanding the customers process.

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Essential Job Duties 

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• Be the primary representative and go-to resource for new customers implementing the ECI software solution locally and potentially in APAC.
• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
• Requirements gathering through existing process reviews
• Systems design and fit-gap analysis
• System configuration and setup
• Engineer solutions based on complicated customer business requirements
• New process design and definition
• Pre-implementation system testing
• Concept validation and user acceptance testing
• Data migration and data formatting recommendations
• Go-live implementation tasks and post-go-live consulting
• Consulting recap/activity reporting
• Ensure timely and accurate project and time administration
• Identify and manage potential issues and escalations in coordination with the team lead or project manager.
• Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Awareness of the budget and the solution ECI sold to the customer. Pro-active regarding the budget

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Required Education

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Bachelor’s Degree

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Preferred Education (not Required)

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Master’s Degree

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Degree Focus

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Business, Accounting, Supply Chain, Information Systems, or equivalent

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Certifications

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HB(Higher Vocational Education) degree, preferably in technical business administration or business informatics

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Years Of Experience Required

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3 – 5 years

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Specialty/Industry Experience

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Software implementation or consultation experience

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Management Experience

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3+ years

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Knowledge, Skills And Abilities Requirements

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• Strong ERP product knowledge, ERP experience preferred
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels
• E-Automate knowledge, E-Automate implementation experience
• Experience utilizing ETL tools for large data sets for both importing and exporting into/out of SQL databases
• Strong Excel skills for transforming and manipulating data sets