Please note:

This role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers.

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Our Story

As an exec at Invoice2go (90 employees, Series C), one of the largest pain points that our founder, John Glasgow, encountered was that the company had outgrown QuickBooks, but the migration to NetSuite didn’t make sense due to it’s difficult user interface, challenging financial reporting and the required migration effort. After selling the company for $625M and leading partnerships at Bill.com, John noticed significant innovation happening around core accounting (Brex, Zip, Rippling, etc), but accounting software itself like NetSuite hadn’t been refreshed in 25+ years.

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At Campfire, we know that we can make a difference in an area that hasn’t seen improvements in decades. We see a world where AI doesn’t replace accounting and finance teams, but instead gives them superpowers to do their best work. With the current revolution in AI, we are the first core accounting software company that’s building AI into our foundational DNA. Rethinking every accounting and finance process from the ground up, from day one.

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We are building a team to realize the above vision - modern accounting software that is fun, powerful, flexible and intuitive. Freeing accounting and finance teams from performing manual repetitive tasks so they can focus on high-value, strategic work.

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Position Overview

As the second full-time member of our Customer Experience team, you will play a critical role in driving adoption for Campfire. You'll be the bridge between our clients and our product, ensuring smooth migrations to our product and ongoing support. You'll work closely with new customers to understand their accounting software needs, configure the software accordingly, and provide post-implementation support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

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Key Responsibilities:

• Lead the implementation process for new customers, from kickoff to full go-live.
• Migrate customer data from their previous accounting software based on client requirements
• Provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned accounts, for both of the implementation and post-go live periods.
• Drive feature adoption and identify growth opportunities within existing accounts.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain implementation best practices and documentation.

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Experience:

• 2+ years of experience in customer success, implementation, or account management; or 2+ years of experience in accounting audit, accounting or finance.
• Strongly preferred: at least 1 year of experience in an accounting and/or finance role
• Bonus: at least 1 year of experience with ERPs (Quickbooks, Xero, Sage Intacct, Netsuite)
• Strong technical aptitude and ability to quickly learn new software platforms
• Intermediate-level Microsoft Excel/Google Sheets skills
• Bachelor's degree or equivalent experience in a relevant field

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Personal Attributes:

• Highly proactive, adaptable, and capable of working in a fast-paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to translate customer needs into practical solutions
• A growth mindset with a focus on continuous improvement.