Implementation Manager - AbbaDox

Company Overview

At AbbaDox, we look for passionate and innovative talent to help us optimize practice operations. AbbaDox is a healthcare software provider specializing in radiology workflow solutions. Our comprehensive cloud-native platform helps outpatient imaging centers optimize and automate their operations throughout the entire patient journey by bringing together native applications, third-party integrations, and value-added services into a single, easy-to-use solution. Since its founding in 2003, AbbaDox has become known for its scalability, simplicity, and flexibility.

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AbbaDox is expanding, and we’re excited to invite a talented Implementation Manager to join our team. Reporting to the Director of Implementation, you will play a crucial role in overseeing the technical execution of our radiology workflow solutions. This is a fantastic opportunity to advance your career with a leading healthcare IT company that is dedicated to enhancing practice operations and patient care.

The Team: The AbbaDox Implementation team is at the heart of our efforts to deliver exceptional radiology workflow solutions. We work closely with clients to ensure that our innovative technology meets their needs and integrates seamlessly into their operations. Our mission is to streamline radiology processes, enhance efficiency, and drive improvements in patient care.

Implementation Manager

Location: Aventura, Florida or Remote

Report to: Director of Implementation

Status: Full-Time

AbbaDox is seeking a skilled Implementation Manager to lead the successful deployment of our radiology workflow solutions. The ideal candidate will have a solid background in healthcare IT implementations, project management, and technical oversight. You will manage all aspects of the implementation process, from project planning to client go-live, ensuring that our solutions meet and exceed expectations.

Why consider this role? 

• Opportunity for professional development within a leading healthcare IT company.
• Collaborate with an engaged and professional team that is committed to driving innovation.
• Play a key role in high-impact projects that enhance radiology workflows and patient care.

Responsibilities 

• Project Management: Oversee all project management tasks, including planning, resource allocation, risk management, and timeline management. Develop and maintain detailed project plans, track progress against milestones, and ensure projects are completed on time, within scope, and within budget.
• Radiology Workflow Assessment: Conduct comprehensive assessments of clients' radiology workflows to identify pain points and areas for improvement. Collaborate with clients to understand their needs and configure AbbaDox solutions accordingly, while staying within the contracted scope.
• Application Configuration: Lead the configuration of AbbaDox applications to meet the specific needs of each client. Work closely with implementation specialists to translate client requirements into effective system configurations.
• Technical Oversight: Manage the technical aspects of implementations, including system integration, data migration, and troubleshooting technical issues. Ensure seamless integration and functionality of AbbaDox solutions.
• Client Communication: Act as the primary technical contact for clients, addressing their concerns, providing clear explanations of solutions, and ensuring their needs are met throughout the implementation process.
• Quality Assurance: Conduct thorough testing and quality assurance to ensure that AbbaDox solutions are fully functional and meet client requirements before deployment.
• Collaboration with Product and Development Teams: Share client feedback, technical requirements, and suggestions with product and development teams to inform product enhancements and improvements.
• Process Improvement: Work with the Director of Implementation to identify and implement process improvements that enhance efficiency and streamline the implementation process.
• Professional Service Hours: Accurately record professional service hours for each project to ensure effective client billing and financial reporting.

Requirements 

• College Degree BA/BS degree or HS + relevant experience
• Minimum of 3 years in implementing and configuring healthcare IT solutions, with a focus on radiology workflow systems.
• Strong technical background with knowledge of medical imaging, RIS, PACS, and patient engagement systems.
• Experience with project management principles and tools. Certification in Project Management (CAPM, PMP) or Agile methodologies is a plus.
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Strong problem-solving skills and the ability to think critically and adapt in a fast-paced environment.
• Exceptional organizational and time management skills.
• Fluency in English and excellent phone skills.
• Ability and willingness to travel up to 30% of the time for customer site visits, including assessments, training sessions, user acceptance testing (UAT), and go-live events.
• Promote a strong sense of urgency for reaching goals and key deliverables. 
• Exceptional organizational and time management skills.

Characteristics for success:

• Proven ability to manage complex projects and lead cross-functional teams.
• Commitment to understanding and addressing client needs.
• Exceptional attention to detail and organizational skills.
• Strong understanding of technical aspects related to healthcare IT and radiology systems.
• Ability to work effectively with internal teams and clients to achieve project goals.
• Flexibility and creativity in problem-solving and process improvement.
• Enthusiastic and passionate 
• Strong presentation skills over the phone as well as virtual meetings
• Ability to set and manage multiple priorities
• Ability to think on the fly

Key Performance Indicators:

• Project milestones and deadlines
• Quality assurance and client satisfaction
• Process improvement and efficiency metrics

AbbaDox Benefit Highlights:

Health Insurance, 401(k), PTO, Employee Assistance Program, Flexible Spending Accounts 

Along with health and financial benefits, we provide our team with a company culture based on learning, the support of an engaged team, and an environment where all employees are valued. 

AbbaDox is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, or any other factor prohibited by law.