About Motus

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Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.

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At Motus, we’re dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere and WorkTogether.

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Position Description:

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The Motus Implementation Team is the leading force behind Motus’ customer onboarding. You will achieve these goals by developing and mentoring the team to complete project management processes effectively while consulting with our customers on standard methodologies, and resulting in excellent customer satisfaction and product adoption.

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The ideal candidate must be comfortable managing a team of high-performing individuals with the ability to roll up their sleeves to ensure outstanding customer experience and satisfaction. To succeed in this role, you must possess strong communication and organizational skills and an unwavering dedication to your peers and our customers. You will need to always be looking at opportunities for efficiency and scalability for customer implementations. This role will provide you with the opportunity to work cross-functionally with other Motus departments.

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Position Duties:

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• Oversee a team of Implementation Specialists who consult on Motus's product suite and follow standard methodologies for successful customer onboarding in Mid-Market and Commercial implementations.
• Report on customer satisfaction survey levels to identify coaching opportunities and maintain departmental satisfaction level objectives.
• Responsible for the success of your team; identifying real-time coaching opportunities, providing mentorship and timely feedback, and acknowledging successes.
• Supervise and report on team metrics and capacity to the Senior Manager, Professional Services.
• Find opportunities to scale processes for Commercial & Mid-Market implementations.
• Review client list & in-flight projects with your team, ensuring projects are on track, accurate, etc.
• Provide feedback and enhancement requests to other departments for roadmap improvements (i.e. Product, Marketing) on behalf of the Professional Services team.
• In partnership with the Enablement team, effectively train and onboard new teammates.
• Support customers in resolving blocking issues and contribute to the follow-up of Implementation Satisfaction Survey responses.
• Actively provide verbal and written feedback to team members in one-on-one check-ins.
• Ensure team critical metric measurements and reporting is up to date.
• Work alongside other Operations leaders to ensure continuity between teams and processes.
• Partner with sales leaders to allow for cohesive hand-offs between teams.
• Research new tools and applications in the market to ensure Motus is staying current with SaaS processes & industry standards.

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Desired Skills & Experience:

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• 3-5 years of experience implementing and/or supporting customers in a B2B SaaS environment.
• Experience in successfully leading a team, managing performance, and mentoring team members.
• Champion process improvements and use of technology to scale team processes.
• Possess a strong leadership presence.
• Promote a positive team culture.
• Effective and self-assured presenter, with a keen understanding of business dynamics.
• Strong persuasion skills and ability to articulate the value of Motus’ solutions.
• Ability to clearly articulate sophisticated solutions in a simplified manner.
• Possess drive and dedication to get the job done.
• Demonstrate organizational, analytical, and project management skills.

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Compensation:

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Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $93,000 - $105,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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Motus Benefits:

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• Medical Insurance, Dental Insurance, Vision Insurance (effective day one).
• Open Paid Time Off.
• Flexible Spending Accounts & Health Savings Accounts.
• Motus-Fidelity 401K Plan.
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans.
• Family Planning and Parenting Support Benefits through Maven.
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health.
• $1000 Home Office Reimbursement Program.
• $2000 Internal Referral Program.
• WorkAnywhere Reimbursement of Internet and Cellular Costs.
• 16 weeks maternity and adoption leave.
• 8 weeks paternity leave.

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Company Culture:

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Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities’ rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.

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Equal Opportunity:

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Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.