Position: Implementation Manager

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Location: Remote (See eligible states below)

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Who we are:

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As the leading provider of Digital Asset Management (DAM), Canto helps teams around the world to organize, find, and share important creative files such as images, videos, and other media, by ensuring that assets are stored in a secure, centralized location. Iconic brands like LinkedIn, Godiva, PayPal, and Gymshark trust Canto to empower their creative teams and streamline their workflows.

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At Canto, you can expect to join a warm and welcoming team in a business that wants you to succeed. Employee satisfaction is of paramount importance to us, and we show this through a wide range of benefits including working from home, flexible working hours, and additional benefits offered for wellness, food, and home internet. We know how important the role Implementation Manager is to our business and are committed to supporting your personal and professional development.

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Job description:

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Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages, and retains best-in-class talent!

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In this position, you will be a subject matter expert for the Canto product. This involves helping to teach, implement, and support our customers on this product. This position requires a high level of client interaction via calls and online meetings, responding to emails promptly.

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The right person for this job enjoys working with clients, has a technical aptitude on business applications, has a strong client focus, exhibits the right communication skills, and can consult with clients on how to use products to improve their daily workflow.

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Responsibilities:

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• Lead and participate in client meetings as you educate, train, and advise customers on how to implement the Canto product successfully. Frequent client calls are a regular part of this responsibility.
• Provide go-live support, knowledge transfer, and documentation as necessary.
• Ensure that the software solution is implemented quickly and successfully within the client's timeline, laying the groundwork for long-term customer success.
• Project manage your customers and internal partners to keep the implementations on track and successful.
• Conduct project hand-off to the Canto Account Management team.
• Regularly meet with team members and the client to deliver status updates, resolve project issues, and design solutions.

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Qualifications:

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• Experience with software implementation and assisting customers. 
• A customer-focused approach, as well as good organizational skills, and an efficient solution-oriented working style. 
• Experience with SaaS/Cloud solutions.
• Experience in Customer Success Management/Client Success Management, ideally involving SaaS.
• An affinity for tech and the ability to quickly familiarize yourself with software. 
• Ability to work independently while demonstrating excellent interpersonal, analytical, and communication skills.
• Possess the ability to think critically and outside of the box to help your customers solve challenges and use-cases.
• Experience working in a fast-paced environment, with consistent change, and the ability to manage multiple concurrent projects.
• A self-starter who likes to learn and ask questions.
• Excited to receive feedback and continue developing your skills and knowledge base.

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What we offer:

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• An exciting, multifaceted, and international workplace
• A mentor who will guide you through the onboarding process
• A cooperative and supportive team
• Attractive compensation packages
• Generous employee benefit Stipend for Health & Wellness, Internet, Phone, and Food & Beverages
• Employee option scheme
• Team outings and events

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What's so great about Canto - Elevate your Journey with Canto:

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🚀 Start-Up Spirit: Embrace the excitement and flexibility of a growing company.

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🛠️ Hands-On Impact: Your work directly contributes to our success.

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🌟 Learning by Doing: Our growth plans provide real-time learning.

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🤝 Close-Knit Team: Enjoy a tight-knit, supportive work environment.

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🔊 Open Communication: We value transparency and open dialogue.

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🧠 Problem-Solver's Paradise: Apply creativity to real-world challenges.

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⚖️ Work-Life Harmony: We respect the balance between personal and professional life.

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🌱 Growth Opportunities: As we grow, so do opportunities for our team.

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🌍 Cultural Exchange: Learn from diverse colleagues in a global setting.

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This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment. Please note that this list may be subject to change and updates based on the company's operational requirements and staffing needs. Applicants are encouraged to check the eligibility criteria carefully before applying

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Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.