CentralReach Job Description

​

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

​

Key Accountabilities:

​

• Manage and facilitate weekly calls with the organizations to discuss project status and success criteria
• Communicate the timelines effectively both internally and externally and get sign off on the project scope  
• Coordinate internal status meetings with the Implementation Specialists’ assisting to ensure all risks are brought up and mitigated with the organizations
• Maintain all proper documentation of projects in the system of record
• Facilitate discussion of best practice workflows to the organizations for all facets of the project 
• Successfully transition finished projects over to support and customer success
• Own the end-to-end completion of multi-faceted projects 
• Retain groups go live for a period of two weeks to begin working on a punch list of issues to solve, passing needed items over to customer success. 
• Build strong relationships with new and existing clients and develop an understanding of their individual needs
• Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project (Analyze, Configuration, Conversion, Validation, and Go-Live)
• Escalate any issues or concerns to the Manager of Professional Services 
• Stay current on all new features and enhancements for CentralReach and/or related products you are supporting
• Work with Management on resource allocation
• Train clients in your area of expertise, if needed 

​

Desired Skills and Experience:

​

• 3-5 years managing software implementations in a SaaS environment
• Passion for improving process and quality of work 
• Ability to successfully work across various stakeholders both internally and externally 
• Proven ability to keep multiple projects on track at the same time while ensuring quality and attention to detail to preserve the customer experience 
• Previous knowledge of CentralReach platforms is a plus
• Experience working to consult with customers to translate business requirements into system configuration
• Ability to convey new material easily and thoroughly and support organizations in their individual needs
• Knowledge of healthcare compliance and HIPAA
• EMR/EHR experience is preferred, although not necessary 
• Bachelor’s degree or equivalent work experience

​

About CentralReach:

​

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

​

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.

​

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.