Job Summary

This position manages all aspects of new client implementations coordinating between the client, their broker/consultant, Account Management and Operations throughout the process. Overall, responsible for project managing all implementation activities until completion. Works under the direction of the Director of Account Operations.

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NEW SELF FUNDED CLIENTS:

• Initiates implementation of all new groups
• Responsible for maintaining client implementation documents, including those required by external vendors (e.g. PPO networks, telemedicine, etc)
• Conducts external and internal initial and ongoing implementation meetings
• Coordinates meetings with new vendors and internal teams to implement new vendor partners
• Monitors deliverables and deadlines from the various internal teams regarding implementation tasks
• Monitors deliverables and deadlines for external vendors on implementation tasks
• Maintains overall implementation log, tasks completion and deadlines met
• Assists with development and review of client specific documents such as Plan Documents, SBCs and FaxBacks
• Works with Account Manager to take over once implementation is complete
• Lead implementation and billing portal training calls
• Obtain necessary information and documentation for new groups to facilitate implementations
• Compare group's existing medical benefits to captive standard schedule of benefits and lead group through decision making process
• Coordinate all contracts with new groups
• Creates internal client folders
• Acts as liaison between operations and client/broker regarding questions and missing information
• Performs other duties as assigned

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What We’re Looking For (Nobody’s Perfect, But Experience is a Plus!)

• High school diploma or equivalent. Bachelor’s degree in business, communication or healthcare management preferred. Employee benefits experience preferred. TPA experience preferred.
• Project management experience is a plus!
• Must have exceptional communications skills, to include presentation skills.
• Must have a passion for customer service.
• Must have exceptional documentation and organization skills.
• Must possess a team player mentality with focus on collaboration skills.
• General knowledge of business correspondence, filing, and general office procedures.
• Skill in data analysis and recognition of pertinent data elements.
• Skill in clearly presenting complex procedures and database parameters.
• Skill in critical thinking.
• Ability to meet deadlines.
• Ability to maintain regular attendance.
• Ability to maintain confidentiality of material and information.
• Ability to maintain professional appearance and demeanor.
• Ability to work as a member of a team and with other departments

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Physical Requirements

• Must be able to remain in a stationary position for 80% of the time.
• Must use close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and expansive reading.
• Must be able to lift or move items up to 20lbs.
• Must have the ability to move files, open filing cabinets and bend or stand as necessary.

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About Us

At Boon-Chapman, our employees are our biggest asset. A few of our benefits include:

• Paid holidays & competitive PTO that increases with tenure
• Full benefits package including healthcare, dental, vision, 401(K), paid STD, life insurance and more
• Casual everyday dress
• Access to an on-staff Medical Director for employees and their family members
• Unlimited opportunities for growth – success is in your hands!

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The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.