About Our Client

Our client is on a mission to transform healthcare through artificial intelligence. Established by a radiologist, its AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and enhancing patient care. By leveraging deep expertise in healthcare and AI, along with one of the largest proprietary radiology report datasets globally, its AI has facilitated hundreds of new cancer diagnoses and decreased the error rate in tens of millions of radiology reports by nearly 50%.

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The organization has successfully raised over $140M, including a recent $60M Series C financing round, valuing the entity at $525M, led by Transformation Capital, with contributions from existing investors such as Khosla Ventures and others.

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The latest advancements in generative AI are utilized daily by thousands of radiologists, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. Recognized as one of the most promising healthcare AI companies by both CB Insights and AuntMinnie, and listed as the 19th fastest-growing company in North America by Deloitte, the hiring company is committed to building cutting-edge AI products that make a significant impact. If you’re ready to shape the future of healthcare, consider joining the team!

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Why Join the Team

Comprising both radiology and AI expertise, the stellar team at the hiring company develops products that maximize radiologist productivity, ultimately making healthcare more accessible and improving patient outcomes. Help contribute to a positive shift in radiology, patient lives, and healthcare worldwide.

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Our client is seeking an Implementation Manager with experience in leading software implementation projects. The award-winning software has seen tremendous market growth, and the team is looking for an adaptable individual with a “can do” attitude to thrive in a fast-paced, high-growth environment. This role will report to the Vice President of Implementation.

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What You’ll Be Doing

• Lead the deployment of the company's products to radiology practices and health systems.
• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders.
• Work independently to plan, monitor, and manage complex customer-facing projects.
• Define project plans tailored to each customer’s unique needs, resources, organizational structure, and desired business outcomes.
• Develop issue resolution and mitigation strategies based on data-driven decision-making.
• Understand customer workflows and gather requirements through interviews and workshops with key stakeholders.
• Build partnerships with customer counterparts.
• Ensure milestones and deliverables are met on time and of high quality.
• Perform risk management and implement corrective measures.
• Create and distribute relevant information and status reports to management and customers.
• Lead customer and internal calls.
• Collaborate and coordinate with the company’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback.
• Build and maintain onboarding templates, documentation, and best practices.
• Contribute to establishing a world-class implementation organization aiming to exceed customer expectations with attentive, responsive, and knowledgeable service.

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Who the Team is Looking For

• At least 2 years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably in a healthcare or healthcare IT environment.
• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on time, and create documentation.
• Excellent people/relationship management, coaching, and communication skills with the ability to hold others accountable.
• Practical working knowledge of SaaS solutions, implementations, and technical concepts.
• Eagerness to continuously learn, adapt, improve, and assist others in a fast-paced, ever-changing environment.
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.

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Nice to Haves

• A Bachelor’s degree or above.
• Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT.
• Growth stage scale startup experience.
• Prior professional consulting or healthcare software implementation experience.
• Familiarity with HL7, FHIR, and EHRs.

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Benefits

• Comprehensive Medical, Dental, Vision & Life insurance.
• HSA (with employer match), FSA, & DCFSA.
• 401(k) Plan.
• 11 paid company holidays.
• Location flexibility (remote-first organization!).
• Flexible PTO policy.
• Annual company-wide offsite.
• Periodic team offsites.
• Annual equipment stipend.

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Compensation

$85K – $120K • Offers Equity