Location

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North Miami, Florida (On-site Monday-Friday)

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Company Snapshot

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At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

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We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

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Position Summary

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As an Implementation Manager, you support new and existing customers, guiding them through each phase of the onboarding process to ensure a smooth and successful transition. This position is well-suited for a problem-solver who is passionate about helping customers progress during each phase of onboarding. You will play a critical role in problem-solving, troubleshooting, and optimizing workflows, ensuring customers achieve their desired outcomes efficiently. This role is ideal for a strategic thinker and proactive problem-solver who is passionate about customer success and skilled at managing multiple projects simultaneously. You will collaborate cross-functionally to streamline processes, address challenges, and drive continuous improvement in departmental processes. This position reports to the Director of Implementation.

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Essential Duties And Responsibilities

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• Serve as the primary point of contact for customer inquiries and provide timely and accurate responses via virtual meetings, phone, and email throughout the implementation process
• Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
• Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
• Responsible for setting up customers in payer portals and third-party systems as needed
• Proactively monitor customer dashboards and implementation success metrics to identify at-risk accounts and prioritize engagement across customer portfolio
• Educate customers about the services available to them

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Experience And Skills

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• Minimum 2-3 years of customer success or customer implementation experience
• Minimum 1-2 years of experience in the healthcare industry
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Excellent organizational and project management skills
• Strong analytical and creative problem-solving skills
• Experience with software/system integration and troubleshooting
• Able to work in a fast-paced, high-volume environment
• Proficiency in MS Office Suite (Outlook, Word, Excel) required

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Education And Qualifications

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• Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred

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Paradigm Offers

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• Medical, dental, and vision benefits
• Paid time off
• 401k retirement plan
• Remote work opportunities
• Support for professional growth and development

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Compensation

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$60,000-$65,000 depending on experience