Position Summary

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The Accounts Receivable Implementation Manager is responsible for the implementation of new clients, system conversion of existing clients, increasing the use of automation, and providing technical expertise, accessing educational and training needs related to changes in contribution accounting. This position requires technical expertise and is crucial in supporting operational and system activities within the Contribution Accounting Department. The manager ensures compliance with company guidelines, meets client requirements, and adheres to legislative mandates.

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"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

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Key Duties And Responsibilities

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• Reviews and interprets requirements for implementations, conversions, and plan changes, evaluating client needs, to develop testing, training, and resource material.  
• Attends implementation and conversion meetings, as the client fund accounting-accounts receivable expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project.  
• Onboarding new clients, converting systems for existing clients, and advancing automation initiatives.  
• Facilitates training for new and current employees on systems changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures.  
• Provides recommendations and plans for improving automation in contribution reporting and workflow.  
• Provides support to management in the research and resolution of complex contribution and systems issues.  
• Writes and distributes internal and external communications and participates in developing department policies, procedures and training.  
• Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants.  
• Maintains HIPAA requirements and compliance with regulatory and legal guidelines.  
• Performs other duties and special projects as required.

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Minimum Qualifications

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• Bachelor's Degree, or an equivalent combination of education and experience may be acceptable.  
• Proficient PC skills including intermediate level Microsoft Word, Excel and Outlook.  
• Excellent verbal and written communication and strong interpersonal skills.  
• Must be able to work independently.  
• Proven attention to detail, follow-through skills and problem-solving skills.

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Preferred Qualifications

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• Experience working in a third-party administrator, insurance, or health and welfare environment.  
• Prior experience in Taft-Hartley trust administration.  
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

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Working Conditions/Physical Effort

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• Prolonged periods of sitting at a desk and working on a computer.  
• Must be able to lift 15 pounds at times.  
• Ability and willingness to travel as necessary.

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Disability Accommodation

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Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com , and we would be happy to assist you.

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Zenith American Solutions

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Real People. Real Solutions. National Reach. Local Expertise.

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We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

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Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

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We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

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We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!