Position: Implementation Specialist

Location: Remote- Candidates must be flexible with their work schedule. May be asked to work any time zone, early shifts, late shifts, or split shifts. Goal is to provide 3 weeks notice if possible on any schedule changes, but candidates must be comfortable with occasional short notice if situation occurs.

Duration: Contract through November 1st, 2025. Project may begin to ramp down as early as September.

Pay Rate: $30/hour

BG/Drug: Candidates must pass client’s BG/drug which consists of marijuana testing

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Must Haves:

• 3+ years of experience in implementation or deployment roles, preferably in a technical or IT environment.
• Strong training and presentation skills, with experience in virtual instructor-led training.
• Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite and Project Management tools.
• Strong communication and interpersonal skills, with a focus on customer service.

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Day-2-Day:

We are looking for a skilled and experienced Implementation Specialist to manage key phases of our Mpower project deployments. The successful candidate will focus on Asset/Inventory Readiness, Virtual instructor-led training, and support during and after go-live. The successful candidate will be crucial in ensuring that all assets and inventory are prepared, end-users are trained, and the project transitions smoothly from cutover to hypercare.

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Key Responsibilities:

• Asset/Inventory Readiness Training:
• Lead the Asset/Inventory Readiness training, ensuring all assets and inventory are properly aligned with system requirements.
• Conduct assessments to verify that inventory data is accurately entered and categorized.
• Provide guidance and address any issues related to asset management and inventory tracking.
• Virtual Instructor-Led Training (Clerk, ML, & Tech):
• Deliver virtual instructor-led training sessions tailored for Clerks, Material Leads (ML), and Technicians within a maintenance organization.
• Ensure that end user has a robust understanding for MPower software and is properly prepared for go live.
• Support and assist end users throughout training sessions.
• Go-Live Support/Completion of Tasks (Week 1):
• Provide on-site or remote support during the first week of go-live to ensure the successful completion of all critical tasks.
• Troubleshoot and resolve any issues that arise during the go-live period, ensuring minimal disruption to operations.
• Monitor progress and provide updates to the project leadership team.
• Support/Hypercare:
• Lead the post-go-live support and hypercare phase, providing ongoing assistance to end-users as they adapt to the new system.