Certified as a Great Place to Work®, DoorLoop helps property managers and owners make more money, get organized, and grow with easy-to-use, secure, and reliable all-in-one property management software.

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We know what it takes to build a world-class company – and it all starts with a world-class team. If you want to work with a fast growing tech startup that values transparency, feedback, and growth, DoorLoop is for you.

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The Role

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Our Implementation Specialists are vital to the success and longevity of our customers. Implementation Specialists serve as the primary contact to new customers, with the primary objective to onboard and implement the DoorLoop system to meet the customer’s needs as well as the company’s.

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• Primarily onboard new customers to implement the DoorLoop system with the goal of getting customers activated, engaged, and trained with the DoorLoop software.

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• Achieve goals of consistently meeting and exceeding your individual monthly engagement/activation targets.

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• Onboard and implement DoorLoop for multiple customers daily (up to eight 1-hour Zoom calls daily), and get them to go-live as quickly as possible.

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• Be a DoorLoop expert to be able to provide training/guidance in any area of the system.

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• Manage a pipeline of up to 120 customers to ensure each customer is progressing through the Implementation Process.

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• Conduct a high volume of outbound customer phone calls (as well as texts and emails) per day to re-engage passive customers and ensure customers’ progression through various stages of the Implementation Process.

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• Respond to incoming messages/calls from your pipeline of customers to ensure customers have answers to their inquiries and understand next steps.

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• Collaborate internally with members of Customer Support, Data Entry, Customer Success, Sales, and Product to ensure a cohesive customer journey.

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• Maintain excellent customer pipeline hygiene within Salesforce through best account management practices (regularly updated and detailed note taking).

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• Provide basic troubleshooting to resolve issues that arise in Implementation.

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• Willingness to be a team player and ability to progress from Customer Support to Implementation.

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• Build and maintain a multi-month relationship with customers throughout their Implementation.

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About You

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People that do best in this role have these personality traits and work habits:

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• Very technical and computer savvy with strong troubleshooting abilities. If you know what RAM and SSD are, and everyone in your family always calls you to fix their computer issues, we're looking for you!

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• You are a problem solver that loves to find the root cause of the problem and self-diagnose, fix, or recommend a fix.

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• Loves helping and training others, including co-workers and customers.

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• Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness.

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• Organized and focused.

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• Coachable and trainable, open to learning and listening from your peers and those around you.

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• Willing to adapt and change as the company grows and the role changes.

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Qualifications

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• Must be able to legally work in the US and our office full-time in South Beach

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• 1601 Washington Ave, Suite.200, Miami Beach, FL 33139

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• You can relocate from another City, State, or Country if needed.

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• Fluent in English reading, writing, and speaking

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• Types at least 45 words per minute

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• Tech-savvy and great with computers

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Bonus Points

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• Speaking and writing in multiple languages is a plus, but not necessary.

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• Any previous experience working in a SaaS company doing tech support, help desk, implementation, or IT is a major plus.

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Benefits

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• Unlimited paid time off with unlimited personal, vacation, and sick days.

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• 401k with 4% matching. No time delays with instant vesting. Enroll and keep all money on day 1.

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• 100% paid health insurance including medical, dental, and vision on Cigna's PPO Open Access Plus plan, and 25% covered for dependents.

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• $100,000 life insurance policy to take care of your loved ones.‍

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• Short-term and long-term disability insurance for unexpected events.

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• ‍Company expense card and a monthly stipend for any business expenses (training courses, certifications, equipment, whatever you want!).

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• World-class training program where you're paired with an onboarding buddy to ensure your success.

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• Work on Lincoln Road (for those working in our Miami office), the most vibrant street worldwide with great restaurants, activities, and walking distance from the beach.

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• No micromanagement - We believe responsible people thrive on freedom.

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• Great equipment - Ergonomic chairs, stand-up desks, Mac or PC laptops, dual monitors, and more.

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• No rules - No dress code, policies, or handbooks. Just do great work & have fun!

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• Get paid bi weekly with Gusto payroll - Split paychecks between different bank accounts, save money automatically towards a travel or emergency fund. Get a high-interest savings account, free payroll advances, and more.

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Additional Information

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Please only apply if you're very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application, followed by a 25 minute assessment to make sure you're an A Player who also takes this process seriously.

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You will work directly with our co-founders and will receive training on all tasks.

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This position is one with many responsibilities that will continually change as we continue to grow. The most important part is that you learn as much as you can from others around you, and help improve the company in any way possible.

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Learn more about us from our careers page. We look forward to hearing from you soon!