• This role can be filled as a I, II, III, or Sr Implementations Success Manager depending on applicable skills and experience*

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Facilitate Sales Orders

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Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary.

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“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

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•  A relentless obsession to be the best in our industry 
•  A winner mentality determined to outsmart and outdo competitors 
•  A single-minded commitment to unbeatable customer experiences 
•  An unapologetic passion for innovation and technology 
•  An uncompromising drive toward continuous improvement 
•  A steadfast devotion to doing the right thing the right way 
•  A deep-seated dedication to accountability and ownership 

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Responsibilities

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•  Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce. 
•  Work with sales team to ensure customer needs are facilitated 
•  Work closely with and be the liaison for all departments involved with the CSB order fulfillment process 
•  Update the customers routinely on order status 
•  Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB. 
•  Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary 
•  Facilitate meetings and calls with customers and necessary C spire departments for complex implementations 
•  Must understand competition of the industry and understand CSB services in their entirety 
•  Notify appropriate management when orders become stalled 
•  Take full ownership of facilitating the customers’ needs 
•  Other task or duties as assigned 

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Qualifications

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Level I 

•  REQUIRED
•  One year of work experience in fast-paced service delivery environment, telecommunications and/or data industries required. 
•  Proven knowledge of telecommunications and VoIP Services required. 
•  Proven ability to foster strong relationships with internal and external departments required. 
•  Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole. 
•  PREFERRED
•  Associates degree. 
•  Experience in project management and/or provisioning desired. 
•  Project Coordination experience strongly preferred. 

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Level II 

•  REQUIRED
•  Three years work experience in fast paced service delivery environment, telecommunications and/or data industries. 
•  Proven knowledge of Telecommunications and VoIP Services required. 
•  Project Coordination experience required. 
•  Proven ability to foster strong relationships with internal and external departments required. 
•  Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole. 
•  PREFERRED
•  Associates degree 

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Level III 

•  REQUIRED
•  Excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity required 
•  Project coordination experience required 
•  Ability to foster strong relationships with internal and external departments required 
•  Strong problem-solving skills 
•  Proven ability to prioritize and manage multiple projects simultaneously required 
•  Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers. 
•  Bachelor’s degree or four years equivalent work experience in fast paced telecommunications, networking or data industries required. 

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Senior 

•  REQUIRED
•  Bachelor’s degree or five years equivalent work experience in fast paced telecommunications, networking or data industries 
•  Must have excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity 
•  Project coordination experience required 
•  Ability to foster strong relationships with internal and external departments 
•  Must have proven strong problem-solving skills 
•  Must have proven ability to prioritize and manage multiple projects simultaneously 
•  Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers 

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PHYSICAL REQUIREMENTS

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.