Payrate: $50.00- $75.00/hr.

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Job Summary:

We are seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.

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Requirements:

• 3+ years of experience in software or system engineering supporting developer tools and ecosystems
• 3+ years of experience with data collection root cause analysis
• Experience in computer vision and or machine learning libraries - along with debugging SW failures
• 2-3 years of Python and C++ experience and expertise
• Experience with Fedora and other OS
• ML and algorithmic/model understanding
• Experience with SDKs and developer ecosystem tools
• Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
• Strong problem-solving skills and ability to work independently 

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Nice to Have:

• Self-autonomy and project leadership experience
• Experience with cameras and optical systems and audio systems

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Responsibilities included but not limited to:

• Provide technical support for wearable devices used in research and dogfooding
• Troubleshoot and resolve issues related to hardware and software components
• Analyze frequent failures and suggest solutions to improve device or tooling performance
• Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
• Maintain system documentation, including SOPs, known issues, and workarounds
• Escalate non-standard issues to engineering and TPM teams using internal reporting tools
• Debug errors and provide concrete bug fixes when possible
• Collect data to verify device performance
• Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
• Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
• Provide first-level support for all technical issues
• Train new employees and lead team initiatives
• Create and update documentation (training, processes, etc.) 

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Pay Transparency: 

The typical base pay for this role across the U.S. is: $50.00- $75.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi’s use of AI technology including calls from an AI Voice Recruiter.

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