Job Title: Junior Enterprise Applications Engineer

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Location:

Arizona/California/Colorado/Connecticut/Delaware/DC/Florida/Georgia/Hawaii/Illinois/Indiana/Maine/Maryland/Massachusetts/Minnesota/Nevada/New Jersey/New York/North Carolina/Oregon/Texas/Utah/Virginia/Wisconsin/Washington

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Salary/Payrate:

$95K-$107K annually and AWESOME benefits!!!

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Work Environment:

Remote – MUST LIVE IN ONE OF THE STATES LISTED BELOW

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Term:

Permanent / Fulltime

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Bachelor’s degree required:

HIGHLY PREFERRED

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Referral Fee:

AMS will pay $500 should the person you refer gets hired

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Job Description

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CANDIDATES MUST LIVE IN ONE OF THE FOLLOWING STATES. THIS IS A FULLY REMOTE POSITION

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Approved States:

Arizona/California/Colorado/Connecticut/Delaware/DC/Florida/Georgia/Hawaii/Illinois/Indiana/Maine/Maryland/Massachusetts/Minnesota/Nevada/New Jersey/New York/North Carolina/Oregon/Texas/Utah/Virginia/Wisconsin/Washington

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The Junior Enterprise Application Engineer is responsible for designing, implementing, and supporting the Firm’s enterprise applications. Qualified candidates must have advanced technical, troubleshooting, and organizational skills.

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Responsibilities Include But Are Not Limited To

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• Designing, implementing, and maintaining the firm’s enterprise applications.
• Coordinating configuration changes, upgrades, and patches to application systems with business units and other IT support teams to minimize users’ impact.
• Developing and maintaining appropriate monitoring, maintenance, and support processes in order to provide business applications that are highly available and high performing.
• Conducting in-depth troubleshooting of cross-team issues involving core firm application systems, such as the firm DMS, M365 cloud applications, print management platform, and server-based web applications.
• Documenting internal application systems, including configurations, processes, system policies, and disaster recovery.
• Performing day-to-day support functions and resolving system issues escalated through a support ticketing system (ServiceNow, etc.)
• Researching relevant technology trends as required to support Enterprise Applications Team projects and operational efforts.

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Qualifications

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• Four-year college degree preferred, equivalent experience will be considered.
• Azure, Microsoft Windows, Office Suite, are a plus.
• Prior working information technology experience in a legal or professional service organization is desired, but not required.
• Minimum of one year of experience implementing or supporting enterprise-level business applications.
• Minimum of two years of customer support experience supporting a diverse customer base including C-level executives.
• Experience supporting the following:
• Document management systems (iManage Work 10, NetDocuments, etc.)
• Various enterprise applications (Adobe, M365 Apps, PrinterLogic, PaperCut, Kiteworks, etc.)
• Applications in a virtual environment (Citrix Virtual Apps and Desktops, Omnissa Horizons, Azure Virtual Desktops, etc.)
• Solid understanding of Windows server and business operating systems (Server 2016 - 2022, Windows 11).
• High level proficiency in PowerShell.
• Knowledge of networking concepts and technologies including: TCP/IP, DNS, DHCP, Windows firewall, etc. is required.
• Proficiency in Windows operating systems and Microsoft Office Suite and/or related software.
• Ability to communicate complex technical information to a non-technical audience.
• Ability to identify the appropriate method of communication.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to analyze technical problems to insure proper resolution
• Ability to identify practical solutions to complex problems which may require the introduction of new technology, refinements to existing technology solutions or manual processes
• Must be able to manage multiple demands simultaneously by addressing priorities to insure all deadlines are met.
• Ability to maintain a high level of confidentiality.