Position Summary

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Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

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In the Manager, Implementation & Integrations – DSSI position, you’ll lead the successful onboarding and project experience of new customers, suppliers, and industry partners onto Direct Supply and DSSI systems. Your focus will be on achieving strategic integration goals, overseeing onboarding processes, and enhancing implementation procedures. You will collaborate with engineering, operations, and customer success teams to ensure seamless integration and optimal customer experiences, while leading expert teams to drive organizational growth.

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Skills Needed

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• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. 
• Applies AI & Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most. 
• Effectively Collaborates - Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy. 
• Leads & Inspires Partner Owners - Ignites Partner Owners’ passion and purpose. Boosts Partners to peak performance while operating at the top of their license. Attracts and develops top talent and builds an environment that fuels innovation. 
• Leads Through Change & Ambiguity - Navigates the unknown with confidence, steering through change and uncertainty with a clear vision and unwavering determination. Turns chaos into clarity, keeping goals firmly in sight. 
• Ability to interface with multiple support functions and understand how to effectively operate in a matrixed organization. 
• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights. 

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What You’ll Do And Impact

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• Lead and enhance DSSI implementations and project management for all new integrations and strategic initiatives. 
• Develop and implement innovative, tech-enabled best practices, guidelines, and processes for integration and implementation. 
• Oversee multiple complex projects simultaneously, ensuring they meet strategic goals and customer expectations. 
• Drive accountability and focus on developing talent while fostering a collaborative and innovative team environment. 
• Create and manage standards for detailed project plans, including scope, timelines, resources, and risk management. 
• Address and resolve escalated customer issues with urgency and efficiency. 
• Define, develop, and implement project management practices, structures, standards, processes, tools, success protocols, and performance metrics. 
• Perform periodic progress reviews and reports for members of senior leadership. 
• Monitor and analyze key performance metrics to track the success of integration projects, focusing on continuous improvement in SLAs and customer satisfaction. 
• Establish strong relationships and work collaboratively with multiple departments to help construct macro-level program plans, define dependencies, and drive critical program deliverables. 
• Coordinate interdependencies and impact assessments with Supply Chain, Sales/Go-to-Market, Operations, Customer Success, Technology, and more. 

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Experience

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• Bachelor's degree in business, Information Technology, Operations, or a related field 
• 7+ years’ professional experience in project management in Business, IT, or related field 
• 3+ years' experience leading teams directly with a proven track record of developing experienced and entry-level talent 
• Experience with Agile methodologies and project management tools 
• Experience in EDI, SQL and process automation 
• Ability to travel as needed (up to 10%) 

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Additional Items Of Interest

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• PMI certification or equivalent project management certification preferred 
• Experience in healthcare technology and supply chain management a plus 

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Job to be performed in the location listed. Generous benefit package available. Click here to learn more.

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Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

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