Title

Platform Implementation Specialist (Project Manager - 14025)

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Pay Rate

$40-45/hour

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Location

Location (Preferred, in Priority)  New York City, San Francisco  

Location (Open To): Phoenix, Los Angeles, Denver, Chicago

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Contract Terms

3-4 months (through June '25)

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Summary

To own and manage all customer-facing components of our Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better. You’ll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

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We’re excited about you because…

 • 3-5 years of recent work experience in onboarding, implementation, project management and/or account management