The Presales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licensing and technical queries and talking to / visiting end-users of larger organizations in order to facilitate product sales. They are expected to be product experts with a strong knowledge in IT systems and the threat landscape. Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.

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Role

• Support the sales team in handling more technical enquiries from larger end-user customers

• Discussing technical aspects of the products with end-users

• Train resellers and ESET staff on products and their application

• Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licensing and impact / integration in broader IT systems

• Be an ESET evangelist both at end-user meetings and events

• Keep up-to-date on industry knowledge and news on a technical basis

• Assist and develop onsite or remote PoC’s, Demos and customer engagement.

• Participate in sales strategy planning, customer design, technical evaluations and sales calls.

Activities

• Provide technical sales advice to the internal and external sales teams on specific enquiries

• Undertake product training sessions for ESET staff

• Undertake product and technical training sessions for resellers and their staff (time required away)

• Undertake web demonstrations to key customers and resellers

• Undertake onsite demonstrations to prospective customers and resellers (time required away)

• Attend exhibitions and conferences to provide technical product advice (time required away)

• Prepare and undertake monthly product webinars to the reseller channel and end-users

• Manage KPI’s and personal goals

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Essential Skills

• Previous experience providing technical support to both end-users and resellers

• Experience with security software and their application within an IT environment

• Able to present confidently to senior IT staff specializing in IT Security (CISO level)

• Enterprise network knowledge

• An understanding of encryption technologies

• An understanding of server infrastructure and domain configuration

• Understands (Intermediate admin) Operating system configuration (Windows, Mac, Linux).

• Understands Virtual Machine usage

• Able to evaluate an enterprise's security posture and provide expert recommendations for implementing effective security solutions

• Proficiency in identifying, analyzing, and responding to security events and incidents, providing strategic guidance to ensure effective threat mitigation and comprehensive risk management.

• Able to travel and stay away as and when required

• Full valid driver’s license

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Desirable Skills

• Previous experience delivering training

• Previous experience in presenting IT products

• Project management experience

• In-depth knowledge of the security software industry and ESET competitors

• Complete ESET product knowledge

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Education:

Bachelors IT degree or an equivalently qualification with relevant professional experience

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Experience:

5+ years of experience in Presales activities

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Communications:

Excellent writing and communication skills

Polite and helpful personality

Customer-oriented communication

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Language:

Italian native speaker or C1

English B2 - Upper intermediate