Purpose and Scope

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R2 Unified Technologies is seeking a highly skilled and motivated Pre-Sales Engineer to serve as the technical lead on our account teams. This role is critical in understanding customer needs, designing tailored solutions, and driving business growth through technical expertise and consultative sales. The Pre-Sales Engineer will support the sales team with technical discovery, solution architecture, proposal development, and customer presentations across Enterprise Networks, Cloud Solutions, Virtualization, Security, Collaboration, Managed Services, and Datacenter Infrastructure.

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The ideal candidate is a strategic problem solver, a strong communicator, and a trusted technical advisor who thrives in a fast-paced, customer-focused environment.

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Key Responsibilities

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Customer Engagement & Solution Design

• Collaborate directly with customers and sales teams to lead technical discussions and uncover business requirements.

• Conduct discovery sessions to assess customer needs, challenges, and technical requirements.

• Design, document, and present tailored technology solutions that align with customer objectives.

• Adjust and refine solutions to ensure they meet business and technical goals while maximizing value for the customer.

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Pre-Sales Support & Sales Enablement

• Provide technical expertise throughout the sales cycle, influencing decision-making in favor of R2 Unified Technologies’ solutions.

• Clearly articulate the features, benefits, and ROI of proposed solutions to customers.

• Serve as a liaison between customers and internal teams, ensuring smooth communication and alignment from sales to implementation.

• Create professional services engagement quotes and Statements of Work (SOWs) for customer proposals.

• Assist sales teams in identifying new opportunities within existing accounts by leveraging consultative selling techniques.

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Collaboration & Execution

• Work closely with vendors and technology partners to stay updated on the latest solutions and bring added value to R2 customers.

• Participate in strategic account planning to align technical solutions with business objectives.

• Act as a trusted advisor by building strong customer relationships and ensuring long-term success.

• Facilitate internal and customer kickoff meetings to ensure smooth handoff from pre-sales to post-sales implementation.

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Continuous Learning & Innovation

• Stay at the forefront of emerging networking, cloud, and security technologies to drive innovation in customer solutions.

• Research and share insights on new vendor products with the Sales and Engineering teams.

• Pursue industry-leading certifications to enhance technical expertise and maintain competitive knowledge.

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Job Requirements

• Strong problem-solving skills with the ability to assess challenges and design effective solutions.

• In-depth technical knowledge spanning Layers 1-7 of the OSI model, with expertise in networking, security, and cloud technologies.

• Excellent communication and presentation skills, capable of translating complex technical concepts into clear business value.

• Passionate about technology, continuously learning and staying ahead of industry trends.

• Ability to manage multiple projects and work independently in a fast-paced environment.

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Technical Knowledge & Experience

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The ideal candidate should have experience with most of the following technologies:

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Networking & Security

✔ Cisco Enterprise Networking  

✔ Cisco Meraki Technologies  

✔ SD-WAN Technologies  

✔ Cisco Security & Palo Alto Security

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Cloud & Collaboration

✔ Cloud Collaboration Solutions  

✔ Microsoft 365 Portfolio  

✔ IaaS Cloud Hosting Solutions (Azure)

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Datacenter Infrastructure

✔ Cisco, Pure Storage, DellEMC, & Nutanix

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Preferred Qualifications

• 3-5 years of industry experience in a similar role.

• Industry certifications (Cisco, Palo Alto, Microsoft, etc.) preferred.

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Additional Information

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This job description provides a general outline of responsibilities but is not an exhaustive list of all duties. Management may modify responsibilities as needed based on business needs. This document does not constitute a contract of employment.