Our Global eCommerce Client is seeking a Qualtrics Implementation Manager!

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Position: 

Qualtrics Implementation Manager (Experience Management)  

Location: 

Austin, TX; Salt Lake City, UT; San Jose, CA; Seattle, WA (Hybrid, 3 days per week)  

Length: 

12-month extendible W2 Contract  

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Description:

As a Qualtrics Implementation Manager specializing in Experience Management (XM), you will enhance our customer listening, surveying, and research capabilities. You will manage and optimize the Qualtrics Experience Management platform, ensuring seamless survey deployment, data integrity, and compliance with governance standards. Your insights will drive exceptional customer and employee experiences, enabling data-driven decisions that shape the future of our organization.

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Responsibilities:

XM Expertise and Best Practices:

• Deliver XM programs and initiatives supporting the overall company XM strategy.
• Influence various teams across the company to implement best practice experience management.
• Advocate for the voice of the customer in support of company initiatives and goals.
• Design, implement, and enhance surveys and CXM programs for new and existing listening posts.

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Platform Administration and Optimization:

• Manage and maintain the Qualtrics platform, including user accounts, permissions, and system configurations.
• Implement new Qualtrics features and updates to enhance platform functionality.
• Continuously optimize the platform to support dynamic research and insights needs.

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Survey Development:

• Build surveys, dashboards, and workflows in Qualtrics to create comprehensive XM solutions.
• Provide technical expertise to teams across the organization, assisting with advanced survey design, logic, and automation workflows.
• Collaborate with internal stakeholders to align surveys with strategic objectives and priorities.
• Train and guide users on best practices to maximize the value of Qualtrics in delivering actionable insights.

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Governance, Security, and Compliance:

• Define and enforce governance policies for surveys and data handling, ensuring alignment with global privacy and security standards.

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Top Skills:

• 60-70% hands-on Qualtrics implementation: build complex surveys, reporting dashboards, and managing survey deployment.
• 20% project management experience: work closely with the vendor (Qualtrics).
• 10% communication/presentation skills (PowerPoint)

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Nice to haves:

• Voice of Customer (VoC) experience
• Strong Data Analytics skills.