Salesforce Solutions Architect and Lead Administrator

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Remote 

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About Sanguine: 

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Sanguine Biosciences is accelerating personalized medicine research by empowering patients with their healthcare data and making it as easy as possible for them to participate in the medical research process. We partner with patients and pharmaceutical companies to accelerate precision medicine R&D by securely and efficiently collecting and providing patient samples and relevant health data. We are helping thousands of researchers at 20 of the top 40 global pharmaceutical and biotechnology companies increase the speed and quality at which they are conducting their research. It is an exciting time; our biotech company is growing quickly and needs the best team members to join us.

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About the Role: 

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Sanguine Biosciences is seeking a Salesforce Solutions Architect and Lead Administrator to drive the strategic vision, architecture, and hands-on management of our Salesforce ecosystem. This hybrid role blends high-level solution design with hands-on administration, ensuring a scalable, efficient, and well-integrated platform. The ideal candidate will play a pivotal role in optimizing business processes, streamlining system integrations, and empowering revenue-generating teams with innovative, data-driven solutions.

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We are looking for a Salesforce expert capable of driving high-impact initiatives that improve operational efficiency and empower teams to focus on growth. This role will work cross-functionally across Sales, Marketing, Finance, and Operations to design, implement, and maintain Salesforce solutions that align with our business objectives. This role reports to the Director, Revenue Operations.

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Primary Responsibilities: 

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Salesforce Strategy and Solution Architecture 

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• Architect and optimize Salesforce solutions to support operations, patient data workflows, and sales processes. 
• Architect and design scalable, efficient, and secure Salesforce solutions, ensuring they meet long-term operational goals. 
• Collaborate with Sales, Marketing, Finance, and Operations to analyze business processes, identify bottlenecks, and implement automation. 
• Collaborate cross-functionally with Quality, IT, and Business teams to ensure data integrity, security, and regulatory adherence (HIPAA, 21 CFR Part 11, GDPR, FDA, and ISO). 
• Develop and maintain system architecture diagrams and documentation to standardize processes and ensure knowledge continuity. 
• Evaluate and integrate third-party applications and tools to enhance Salesforce functionality, including billing, finance, and sales productivity tools and ensuring they align with regulatory and security requirements. 
• Define best practices, governance policies, and change management for system updates and enhancements. 
• Provide strategic guidance on process optimization, reducing manual effort and increasing automation. 
• Lead and execute cross-functional projects, ensuring smooth implementation and stakeholder alignment. 

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Salesforce Administration and Automation 

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• Oversee day-to-day administration, including user management, permission sets, workflows, and automations. 
• Build and optimize Flows, Process Builders, Validation Rules, and Approval Processes to automate business workflows. 
• Maintain and optimize Sales, Service and Experience Cloud, ensuring intuitive user experiences and engagement strategies. 
• Support Commerce Cloud functionalities, including product catalogs, checkout processes, and customer interactions. 
• Help troubleshoot and resolve Salesforce system issues, proactively identifying areas for improvement. 
• Maintain integrations with sales, operations, and finance tools, ensuring seamless data flow across platforms. 
• Manage custom objects, fields, and reporting, creating tailored dashboards and insights for business users. 
• Perform regular system audits and data cleanups to maintain system integrity. 
• Maintain data integrity through audits, validation rules, and access controls. 
• Ensure proper role-based access control (RBAC), encryption, and audit logging to safeguard patient and research data. 
• Monitor and resolve system issues, IT tickets, and integration performance proactively. 
• Develop and maintain SOPs, documentation, and training materials to support internal teams. 
• Work in close collaboration with Quality Assurance to ensure Sanguine systems remain in a validated state at all times. 

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Leadership and Collaboration 

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• Act as the Salesforce technical SME, advising leadership and cross-functional teams on best practices. 
• May lead cross-functional meetings to assess business needs and prioritize Salesforce enhancements. 
• Collaborate with procurement and IT to oversee vendor relationships and manage budgets for Salesforce-related tools and services as needed. 
• Provide reporting and insights on Salesforce performance, adoption, and system improvements. 
• Partner with leadership to balance operational efficiency and regulatory requirements in system enhancements. 
• Stay updated on Salesforce releases and industry trends, proactively identifying innovation opportunities. 

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Position Requirements: 

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• Salesforce Administrator Certification (Required)
• Preferred Certifications:
• Salesforce Advanced Administrator
• Salesforce Experience Cloud Consultant
• Salesforce B2B Commerce Administrator
• 5+ years of hands-on Salesforce administration experience, including solution design, implementation, and optimization. 
• Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud, and Commerce Cloud implementations. 
• Experience Cloud and Commerce Cloud expertise is a plus
• Strong knowledge of automation tools, system architecture, and integration best practices. 
• Experience integrating Salesforce with third-party applications (e.g., finance, billing, e-commerce, and sales productivity tools). 
• Familiarity with data security, compliance standards, and governance best practices (HIPAA, 21 CFR Part 11, GDPR, FDA, ISO etc.). 
• Excellent communication and project management skills, with the ability to collaborate across teams and influence key stakeholders. 
• Ability to troubleshoot, research, and resolve system issues independently while driving strategic initiatives. 
• Ability to support audits by ensuring system documentation, security controls, and data integrity meet regulatory requirements. 
• Experience leading Salesforce projects, managing cross-functional teams, and overseeing system enhancements. 

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Salary Range: $140,000-$155,000 plus performance based bonus

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 Sanguine Biosciences is proud to provide equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Minorities, women, LGBTQ candidates, Veterans, and individuals with disabilities are encouraged to apply. Sanguine Biosciences is proud to provide equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Minorities, women, LGBTQ candidates, Veterans, and individuals with disabilities are encouraged to apply.