SENIOR SOLUTION CONSULTANT (PSA)

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US - REMOTE

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Who We Are

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Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com

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THE ROLE

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We are recruiting a highly motivated, enthusiastic Implementation Consultant with strong Software Implementation and Professional Services Automation skills at a Senior level of experience. This individual will be leading the implementation and training of the Certinia PSA application and related applications in customer environments. Travel within the U.S. should be expected.

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What You Will Do In This Role

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• Developing and managing relationships with customers.
• Working primarily with medium to large-sized organizations with average to high complexity implementations.
• Presenting the application via Web conference tools and face-to-face meetings.
• Perform key components of remote and onsite implementations of the PSA application. Components may include Base Build Installation, Configuration, Training, Report writing, Data Migration and consulting support.
• Responsible for technical specifications, application configuration, unit testing, UAT support, data migration support, knowledge transfer, deployment and post-go live support.
• Understand complementary 3rd party applications as part of the overall implementation project.
• Understand our customers Professional Services Automation process requirements and assist the project team in redefining processes and translating those technical requirements into a Solution Design Document to form the Architecture of the customer’s build to be delivered both by the core implementation team and to be passed to Custom Development.
• Prepare and deliver standard and custom configuration and training events via web meetings or standard classroom methods.
• Responsible for key implementation-related decisions based on best practices and prior experience in coordination with the project manager and other project team members.
• Document best practices specific to our software implementation and assists the Practice organization by leading efforts to improve methodology and develop service offerings.
• Assist Solution Design Consultants in scoping statements of works.
• Communicate with the wider business. Works with other departments, such as Support, Customer Success, Product and Sales to help drive successful implementations, sales and product improvements.
• As a product expert, influence the engineering and product management teams on issues that may affect the product.
• Influence customers on wider project issues and roadmap decisions about their utilization of the Certinia solution.
• Directly impacts by achieving billable utilization targets.
• Mentor less experienced members of the Consultancy team.

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What You Need To Be Successful In This Role

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• Extensive & proven experience in complex software implementations with Enterprise customers.
• Relevant experience and knowledge of process, applications, and solutions pertaining to a Certinia (or competitor) product set.
• Extensive experience in accounting, supply chain management, or professional services.
• Offer relevant and proven product expertise and domain knowledge.
• Understanding of cloud technologies and complex information systems.
• A background in Professional Services Automation is required including experience with implementing PSA applications.
• Professional Services qualification (or demonstrable experience of PSA solutions).
• Effective experience providing consultancy services.
• Strong written and verbal communication skills.
• Ability to work in fast-changing, team environment.
• The ability to work independently in most situations.
• Strong computer skills ideally including Salesforce.com, MS Office and web presentation tools.

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Certinia annually assesses our compensation and benefits strategies to ensure a best-in-class total rewards package. New hire base pay is dependent on job-related, non-discriminatory factors such as experience, tenure, growth potential, team parity, geo, etc. Base pay is one part of the Total Rewards that Certinia provides to compensate and recognizes employees for their work. Certinia provides other elements including best-in-class benefits, variable pay offerings, remote work opportunities, flexible time off, parental leave, 401(k), HSA and FSA plans, and more.

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LI-REMOTE

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LI-AC1

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