Company Overview

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Luminator is a leading innovator in the design and manufacturing of communications and lighting products for more than 90 years in transit, rail, and aerospace industries. Luminator is seeking to fill our full-time Senior Solutions Engineer role to join our growing and dynamic Sales Operations team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator.

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Position Overview

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The successful Senior Solutions Engineer candidate will be part of a team working to expand a strong and proven concept that has solid growth potential, with the opportunity to create substantial shareholder value. You will be responsible for understanding clients' needs and designing technical solutions to address them. This role bridges the gap between sales and engineering teams, leveraging expertise to demonstrate how products or services can meet customer requirements. Additionally, the Solutions Engineer often provides technical support and guidance throughout the sales process, ensuring smooth implementation and customer satisfaction.

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Why Work at Luminator?

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Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options. With a commitment to excellence, our company offers the opportunity to make a meaningful impact in a vibrant and supportive workplace, ensuring your career flourishes as our organization grows.

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ESSENTIAL FUNCTIONS:

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The successful candidate will have the ability to challenge the organization effectively, resolve problems, and willing to provide a hands-on approach in finding solutions. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodation is available to qualified individuals with disabilities in performing the essential functions.

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• Develop and deliver product demonstrations clearly articulating the specifics of the technology and position the product to best align with customer needs.
• Represent the product to customers and at field events such as conferences and seminars.
• Provide responses to functional and technical elements of RFIs/RFPs.
• Convey voice of the customer into product requirements for development.
• Identify and lead the resolution of technical issues of assigned accounts to ensure complete customer satisfaction throughout all stages of the sales cycle.
• Collaborate with sales team to understand customer requirements and provide sales support.
• Confer with customers and product management to assess equipment needs and determine system requirements.
• Work with Product Management to plan and modify products to meet customer needs.
• Provide recommended deployment methodologies or architectures.
• Create system designs to meet technical requirements of customers.
• Assist with live and web demonstrations.
• Prepare and deliver technical presentations that explain products or services.
• Support field team on mini-fleet/demo installations.
• Support Field and Customer Support in solving problems with installed equipment.
• Facilitate knowledge transfer to Field Support and other departments for implementation including client needs and expectations.
• Work with Field Support and Sales to ensure ongoing satisfaction and eventual realization of the benefits that were articulated during the sales cycle.
• Other duties as assigned.

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QUALIFICATIONS:

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The Senior Solutions Engineer will be an experienced candidate who can successfully lead as a very hands-on Product Manager to scale for additional growth and maximize potential. This candidate will possess:

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• Bachelor’s degree in Mechanical Engineering, Computer Science, or related field preferred. Advanced degree preferred.
• At least 10 years of experience as a Solutions Engineer, Technical Sales, or similar role, with proven success in using/presenting/demonstrating hardware and/or software in a sales pursuit, in the context of customer business needs, and an emphasis on business value and customer benefit, preferred.
• Experience in the transit industry, preferred.
• Certification in Microsoft Azure, preferred.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to analyze needs and product requirements to create a design.
• Ability to understand the implications of new information for both current and future problem-solving and decision-making.

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ADDITIONAL PRIORITIES:

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The Senior Solutions Engineer will prioritize and broadly execute the following:

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• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and implement effective solutions.
• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, cross-functional environment.
• Initiative to recommend and implement improvements in infrastructure and processes.
• Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
• Excellent analytical, negotiation, organization, and presentation skills.
• Strong interpersonal and communication skills.
• Experience in effectively communicating key data, including presentations to senior management, Board members, Committee members or other outside partners.
• Experience with agile development methodologies and project management tools.
• A strategic mindset with a passion for staying up-to-date with the latest industry trends and technologies.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to read and understand information and ideas presented in writing.
• The ability to speak clearly so others can understand you.
• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.