Description

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Job Title: Senior Solutions Engineer  

Job Type: FT  

Location: Remote, to be considered for this role, you must reside in one of the following states — AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV

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Who We Are

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Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

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Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

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Job Summary

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At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Senior Solutions Engineer develops technical solutions for Flores. They work with business stakeholders to understand customer needs and create strategic solutions. This role requires an excellent problem solver and well versed in executing complex SQL statements and scripts. This role requires someone to have deep knowledge of the CDH industry, be a master of understanding our business and data, have a strong technical and systems understanding, and able to manage multiple projects simultaneously. The Senior Solutions Engineer reports to the VP of Process and Planning.

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What You’ll Do

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• Support key projects and initiatives through analysis, reporting, and scripting.  
• Act as a data and systems expert that can traverse various platforms, write complex SQL from scratch and script updates with timeliness and precision.  
• Execute queries and generate comprehensive reports ensuring data accuracy and timely delivery for business analysis and decision-making.  
• Collaborate with senior leadership to align improvement and efficiency initiatives with business goals and objectives.  
• Diagnose challenging issues and assist with Production support, system monitoring and other tasks as needed.  
• Monitor and evaluate the effectiveness of process changes and improvements.  
• Identify system gaps and issues, pursue remediation efforts with partners in Technology.  
• Assist in the automation of current reports, audits and other special projects as assigned.  
• Possess a deep understanding of data, quality controls and the movement of data within internal and external systems. Foster a collaborative and positive team environment.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

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Requirements

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Who You Are

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• A graduate of a Bachelor’s degree program from a four-year college or university in Business, Engineering or a related field, with 7+ years of experience in a similar or relevant role.
• Someone with strong experience and familiarity in the CDH Industry. Demonstrated experience with Consumer-Directed Healthcare (CDH) plans, including Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), and COBRA administration.  
• Experienced with SQL and the ability to write complex queries and scripts from scratch.  
• Excellent verbal and written communication, with proven leadership skills and the ability to bring people/teams together.
• A qualified candidate who possesses above average analytical and problem-solving skills, and the ability to make decisions efficiently.
• An individual that understands the value of providing a high level of customer service.

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Work Environment

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Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional office environment. To be considered for this role, you must reside in one of the following states — AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

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How We Support Our Team

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At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

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• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!  
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.  
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

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Our Core Values & Diversity Focus

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Our vision is to be the most admired benefits partner, and our core values and beliefs are:

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• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

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Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.

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Salary Description

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$107,520 - $134,400 depending on experience