Job Overview

We are seeking a technically proficient Solution Engineer to join our team. This role is pivotal in managing the technical aspects of our customer engagements, from pre-sales through complete onboarding. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering tailored solutions that meet our clients' unique needs.

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Key Responsibilities:

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Pre-Sales Support:

• Collaborate with the sales team to understand customer requirements and provide technical expertise during the sales process.
• Conduct product demonstrations and workshops to showcase Justt's solutions to prospective clients.
• Develop and present customized solutions that address specific client challenges and objectives.

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Customer Onboarding:

• Lead the technical implementation of Justt's solutions for new clients, ensuring seamless integration with their existing systems.
• Provide training and support to clients to ensure they fully understand and can effectively utilize our solutions.
• Work closely with clients to identify and resolve any technical issues that arise during the onboarding process.

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Internal Collaboration:

• Work with cross-functional teams, including sales, product management, customer support and engineering, to ensure client needs are met and exceeded.
• Assist in the development of technical documentation and training materials to support both clients and internal teams.

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Qualifications:

• 5+ years of proven experience in a solution engineering, pre-sales, or technical consulting role, with at least 2 years in the fintech industry.
• Strong understanding of AI-powered solutions, payment processing systems, and their application in fraud prevention, chargeback management, and dispute resolution.
• Excellent problem-solving skills and the ability to think critically about client challenges.
• Exceptional communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Experience with integration processes, APIs, and data mapping.
• Ability to manage multiple projects simultaneously and adapt to a rapidly changing environment.
• Fluency in English; additional languages are a plus.