Overview

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This Solutions Engineer will partner with the TierPoint sales team to assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and matching those needs with solutions within the TierPoint service portfolio.

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Responsibilities

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 Responsibilities 

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•  Provides quality internal and external customer service surrounding the Company values 
•  Provide technical product guidance and support during pre-sales discussions with current and prospective customers and partners 
•  Participate in meetings and lead technical discussion. Act as the technical Trusted Advisor to prospective clients by aligning their business and technical needs with the appropriate solutions 
•  Provide RFP responses, technical drawings, presentations, scopes of work, and technical recommendations 
•  Participate in customer-focused seminars, tradeshows, events, and presentations 
•  Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate 
•  Provide ongoing product technical training to the TierPoint direct sales organization and partners 
•  Aids in account renewal, refreshing product and solutions to align with current offerings 
•  Serves as the Solutions Engineering SME (subject-matter-expert) for the TierPoint implementation of the pre-sales solution 
•  Travel within your assigned territory as required 

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Essential Functions

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•  Adequate leadership ability to strategically direct and tactically impact new logo wins containing complex cloud and managed services solutions 
•  Align closely with sales market leadership to ensure success of monthly and quarterly business goals, including support outside of one’s primary market as needed 
•  Customer service focused and exudes energy, professionalism and welcoming characteristics 
•  Independently ensures a continuous process of education on industry usage and trends as related to the functional area 
•  Focuses on certifications, online training, and trade shows to support functional area 
•  Strong ability to work in a highly sensitive and confidential environment 
•  Ability to meet deadlines and handle sensitive and pressured situations 
•  Ability to identify issues and help develop strategy and tactical plans for various department initiatives 
•  Ability to use good judgment and decision-making skills 
•  Ability to use a PC, keyboard, and other standard office equipment 

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Qualifications

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•  Bachelor’s degree preferred or demonstrated equivalent related work experience 
•  Preferably 5-7 years of presales experience in Cloud, Managed Services, Colocation, and Business Continuity with working knowledge of VMware virtualization, Microsoft Operating Systems, Storage, Security, LAN and WAN networking, and replication technologies 
•  Preferably experience and proven success scoping, designing, and implementing solutions for public cloud hyperscalers such as Microsoft Azure and Amazon AWS along with technical and pre-sales certifications 
•  Prior working experience in an IT/Operations role preferred 
•  Strong written, verbal and presentation skills are required 
•  Ability to create detailed technical Visio documents and lead interactive whiteboarding sessions with internal and external customers 
•  Ability to work independently and as part of a team 
•  Ability to think quickly and precisely in a fast-paced environment 
•  Experience presenting technical topics to both technical and business audiences 
•  Technical Certifications a plus 
•  Adequate professional experience and knowledge to perform Job Responsibilities 
•  Strong verbal, written, and interpersonal skills 
•  Ability to prioritize and organize effectively 
•  Ability to work on multiple projects simultaneously 
•  Ability to work both independently and with others 
•  Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines 
•  Proficiency in using MS Office Suite and Windows-based computer applications 

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Working Conditions

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•  Remote 

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Pay Transparency

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TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements.

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It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

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Pay Range $127,000.00 - $195,459.25