Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

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Here’s what we’re up to: https://bit.ly/4fyXonB

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Meet your team 

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You will join a team of talented Solutions Engineers to ensure we are providing best in class customer service and technical solutions to our clients. As our brand continues to grow, it’s extremely important for our Solutions Engineering team to quickly and efficiently deploy and implement technical solutions that meet our client’s goals, in conjunction with our sales and success teams.

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As the Solutions Engineer, you will be responsible for owning your own projects/clients and providing a high level of technical excellence while delivering great customer service. This individual will collaborate closely with sales, implementation managers, product and engineers to ensure we are providing a best in class experience.

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As an office-first company, you’ll participate in our weekly face-to-face days (3 days a week). We’ve found that spending time together as a team enables collaboration, participation, and engagement that leads to innovation, faster execution, and shared ownership. Plus, we see the value of camaraderie and genuinely enjoy our time together. 

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What You’ll Do

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• Responsible for the technical relationship with customers and prospects and works closely with our sales and success teams to identify and communicate solutions to meet customers' business needs.
• Lead meetings such as kick-off calls and weekly project updates to provide expert knowledge and answer technical questions to ensure customer satisfaction and lead to a smooth transition to Customer Success
• Respond to advanced product and technical questions and questionnaires in a precise and timely manner.
• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
• Represent Solutions Engineering team in internal and external technical forums
• Handle enterprise contracts and partnerships

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What We’re Looking For

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• You are humble, driven and a team player. 
• You are customer obsessed, and understand the complexities of product integrations for SMB and Enterprise customers
• You have strong project management experience and have managed multiple complex enterprise projects from inception to completion
• You thrive in complexity, ambiguity and unknowns. You are unafraid to ask questions and challenge the status quo. You have the right intuition, but back your ideas up with data.
• You are an excellent communicator, and know how to influence up, down and across the organization
• Experience as Technical Sales Engineer or Solutions Engineer
• You have strong knowledge of APIs, integrations, and SSO/SCIM

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Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 300 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

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In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

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Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.