About Us:

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Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants.

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We serve enterprise merchants and software platforms globally, including industry leaders in digital goods, order ahead and delivery, online marketplaces, donation/giving platforms, event ticketing, and financial services.

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Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

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About the Role:

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The Solutions Engineer is responsible for understanding the prospective and current customers’ critical business processes and technical requirements and identifying the best possible solution to win the business. The primary focus of the Solutions Engineer is to create solutions that will help clients achieve an outcome that will provide continuous value while leveraging the Spreedly services.

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As a member of the Client Services team, you will work closely with our prospective and current customers as the dedicated product expert and technical resource. You’ll be responsible for evaluating existing internal processes, products, and systems to identify the gaps that need to be filled to benefit our customers.

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This role is open to candidates who currently reside in Durham, North Carolina or on the East Coast of the United States. This is a hybrid role with an expectation of two days a week to be spent in our headquarter office in Durham, NC, or, for candidates on the East Coast, frequent visits to our office in Durham, NC.

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Responsibilities:

• Be a revenue-driven technical product expert and an internal resource for prospects and current customers
• Create and utilize presentations, demo apps, and other tools to aid in story-telling as it relates to the different services provided by Spreedly
• Contribute to the growth of Spreedly’s Value Engineering program and successfully deliver these assets to prospects and current customers to help accelerate the deal cycle through value recognition
• Capture feedback from prospective and current customers around new and improved features and feed that back into the Product, Sales, Engineering, and Leadership teams
• Contribute technical content to the Spreedly blog to aid in education and awareness of Spreedly
• Attend industry conferences and events to promote Spreedly’s open payment solution

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Requirements:

• Impeccable written and verbal communication skills; presentation/public speaking experience a big plus
• 3-5 years in a sales engineering/solutions consulting role, with a payments or SaaS-based offering (or experience at a Payments Service Provider or large SaaS company)
• Understanding of the card-not-present (CNP) payments ecosystem
• Comfortable participating on Enterprise level calls with CTO and Director-level customers
• Strong pre-sales and/or implementation background with a people/consultative approach to solving problems
• Proficiency in understanding concepts and technologies in systems design and microservices
• Ability to leverage sequence diagram tools (Lucidchart) and developer tools (Postman)
• Founder-like drive to take the initiative and ownership over starting and building out the departmental strategy

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We Offer Our US-based Employees:

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• LinkedIn Learning subscription
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

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Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

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Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

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At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

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We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.