Be essential at Cars Commerce

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At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

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No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

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But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

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About You

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Looking for a unique work environment and culture to thrive in? Do you love the sense of accomplishment in launching a new website? Are you a motivated individual who works well independently, as well as on a team? Then, we want you!

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Summary Of The Role

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The support specialist role (aka solutions engineer role) is a comprehensive support role that focuses on managing, delegating, and providing resolution to client requests and inquiries. The candidate will utilize the support phone line, as well as our support ticket interface to provide awesome customer service and quick resolution for clients.

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Job Duties

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• Manage incoming support tickets to ensure that all customer inquiries are resolved promptly and accurately.
• Work with clients on the support phone-line to provide information and on-call resolution to various client requests.
• Work with various web platforms, including Word Press and our Dealer Inspire Dashboard to troubleshoot and resolve client inquiries.
• Coordinate with internal departments to ensure tasks are assigned out and completed on time.

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Skills

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• Excellent organizational skills
• Works with a sense of urgency
• Good computer skills, with a familiarity with Microsoft and Apple operating systems
• Familiarity with front-end development and coding languages; HTML, Bootstrap, PHP and WordPress
• Ability to communicate confidently with clients over the phone
• Analytical thinker, with a knack for troubleshooting and solving problems

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Salary Range

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$40,300.00 - $56,400.00000

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Our Comprehensive Benefits Package Includes

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• Medical, Dental & Vision Healthcare Plans
• 401(k) with Company Match + Immediate Vesting
• New Hire Stipend for Home Office Set-Up
• Employee Stock Purchase Program
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

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Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.