Company Overview

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Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

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We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe, and esteemed government leaders.

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Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

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Role Overview

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The Solutions Engineer (SE) is a key player on Promise’s sales team, acting as the product subject matter expert responsible for all technical aspects of the sales process.

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The Solution Engineer will technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospect’s questions and objections, respond to technical RFPs, and communicate important prospect requirements to the product team. For qualified opportunities, SEs will be responsible for presenting overviews of Promise’s solutions, demoing Promise’s products in ways that are appropriate for both business and technical audiences, and creating implementation proposals and statements of work.

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Additional responsibilities include doing effective discovery, crafting innovative content, and developing technical documentation. The ideal candidate will possess a strong combination of selling and technical acumen, with an ability to surface customer business and technical requirements and figure out how they map to Promise products.

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What You’ll Do

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• Collaborate closely with your Account Executives to understand clients’ needs and technical requirements, providing the critical link between sales and technical domains.  
• Respond to technical questions in sales meetings with clarity and insight, highlighting our products’ strengths.  
• Develop concise, compelling content and documentation that address customer technical requirements and questions. Collaborate with the sales team to tailor presentations and demos, focusing on customer needs to speed up the sales process.  
• Keep our technical content fresh and relevant, adapting to feedback and industry trends.  
• Contribute technical knowledge throughout the sale process including contract discussions to aid deal closure and customer satisfaction.  
• Detail the solutions we can offer to particular prospects in formal written documents (e.g. Statements of Work, responses to Requests for Proposals)
• Bring an optimistic and positive attitude, fostering a dynamic and enthusiastic environment to effectively collaborate with other members of the sales team

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What Will Enable You

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• A Bachelor’s degree in a technical field such as Computer Science, Engineering, Information Technology, or related field, or work experience that gives you equivalent technical acumen  
• At least 5 years of experience in a solutions engineering role or similar in a dynamic environment such as software startups and/or fast-paced enterprise software companies.  
• Experience working with government agencies, utility companies, and/or other large institutions (e.g. hospital systems, school districts, etc.)  
• Experience using technology to assist low-income households  
• Experience integrating with legacy/enterprise software systems  
• A strong understanding of technical concepts and the ability to translate these into tangible benefits that will excite prospective customers  
• Excellent verbal and written communication skills. You are capable of engaging and influencing various audiences, including executive, business, and technical audiences  
• An ability to ask good questions and really listen to the answers; to discover what is driving fear, uncertainty, and confusion so that you can resolve it  
• A collaborative approach, working closely with sales teams and adapting to evolving market demands.  
• Willingness to travel as needed to meet with clients and support sales activities (~25-50% of the time).  

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Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

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Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.