As a Senior Solutions Engineer, you will serve as the top technical resource for complex network issues, Azure Virtual Desktop (AVD) administration, and Azure networking challenges. You'll play a crucial role in designing, implementing, and optimizing network infrastructures in line with industry standards and best practices.

You will work with a dedicated team of technical experts who are passionate about innovation and growth, contributing to the success of our clients, your team, and your career.

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Responsibilities

• Act as the senior technical escalation point for complex networking, AVD, and Azure-related issues.
• Diagnose and resolve critical network incidents, offering expert solutions for advanced networking problems.
• Collaborate with junior engineers and support teams, providing guidance and mentorship.
• Oversee the Azure Virtual Desktop environment to ensure performance and security optimization.
• Design and manage Azure networking solutions, including Virtual Networks, VPNs, and ExpressRoute.
• Perform root cause analysis on recurring network issues and implement long-term resolutions.
• Create and maintain technical documentation such as network diagrams, standard operating procedures, and troubleshooting guides.
• Utilize tools like Azure Monitor, Network Watcher, and Azure Security Center to monitor network performance and security.
• Participate in on-call rotations to provide 24/7 support for critical network issues.
• Collaborate with network architects to implement scalable and resilient network infrastructure solutions.
• Ensure network security and performance align with industry standards and best practices.
• Provide training and knowledge transfer to internal teams on networking, AVD, and Azure topics.
• Stay updated on emerging technologies and trends to improve network infrastructure.
• Assist with capacity planning and optimizing network infrastructure for business growth.

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Who You Are

• While technical certifications are valued, we care more about practical knowledge and expertise.
• You are customer-focused and strive to provide exceptional service in every interaction.
• You have a track record of job stability and are seeking a long-term career opportunity.
• Strong sense of accountability, following through on commitments.
• Excellent written and oral communication skills.
• Flexibility to work outside of standard hours when necessary to accommodate client needs.

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Required Experience/Skills

• Strong understanding of TCP/IP networking, VLAN configuration, routers, switches, and firewalls.
• Familiarity with peripheral devices, network printers, scanners, etc.
• Knowledge of antivirus and malware protection solutions.
• Experience with backup technologies (e.g., Acronis, ShadowProtect).
• Proficiency in Microsoft Office 365 and Azure Virtual Desktop.
• Experience with virtualization platforms such as VMware and Hyper-V.
• Knowledge of SentinelOne, Acronis, Dropsuite, and related tools.
• Expertise in Active Directory, Group Policy, DNS, and DHCP.
• Experience with Windows Server (2008, 2012, 2016).
• Experience managing cloud computing infrastructure.
• Strong verbal and written communication skills.
• Familiarity with Cisco Meraki devices.

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Preferred Experience/Skills

• Experience with tools like ConnectWise Automate and Control, Auvik, and ESET Security Management Console.
• Experience with VLAN configuration, server builds, and troubleshooting virtualized environments like VMware and Hyper-V.