Solutions Engineer 

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At AMC Technology, we are a small, agile company serving global customers with nearly 30 years of experience in the contact center and customer service integration space. We lead the industry with DaVinci™, a flexible and AI-powered integration toolkit that empowers businesses to take control of their customer engagement experience. As the only vendor-agnostic platform, DaVinci allows businesses to design integrated enterprise systems for personalized customer interactions. "Your Roadmap, Your Rules, Your Data." 

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We are seeking a highly motivated and experienced Solutions Engineer to serve as both a technical expert and strategic partner throughout the entire customer lifecycle, supporting both pre-sales and post-sales engagements. You will guide customers through the integration process, provide tailored solutions, and ensure ongoing success with DaVinci. 

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This role is based in the Scott’s Addition area of Richmond, Virginia, where we operate on a hybrid schedule. 

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Responsibilities: 

· Technical Expertise: Develop a deep understanding of DaVinci’s AI-powered integration toolkit and how it transforms customer engagement through flexible, customizable solutions. 

· Customer Engagement: Collaborate with the sales team and engage potential customers to understand their needs, identify challenges, and offer technical solutions that align with their specific use cases. 

· Solution Design & Implementation: Design and deliver tailored demonstrations, Proof of Concept (PoC) projects, and presentations that showcase DaVinci’s capabilities. Support post-sales implementation to ensure smooth integration within customer environments, providing best practice guidance and configurations. 

· Ongoing Customer Success: Serve as a trusted advisor for customers, offering technical support and guidance post-deployment to ensure continued success. Identify opportunities for further customization and enhancements based on evolving customer needs. 

· Documentation & Training: Prepare technical documentation, proposals, and user guides to support both pre- and post-sales efforts. Deliver training sessions to equip customers and internal teams with the knowledge they need to maximize DaVinci’s potential. 

· Collaboration: Work closely with internal teams (sales, marketing, engineering) to communicate customer feedback and contribute to product improvements. 

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Requirements: 

· 5+ years of experience in a Solutions Engineer or Technical Consultant role, with a focus on both pre-sales and post-sales support 

· Ability to clearly convey complex technical concepts to non-technical stakeholders, both pre- and post-sale 

· Experience in solution design, configuration, and deployment within enterprise environments 

· Knowledge of web development technologies (JavaScript, HTML, CSS, TypeScript) and experience working with REST APIs and Frontend Frameworks (React, Angular) 

· Strong problem-solving skills and critical thinking, with the ability to adapt solutions to customer-specific needs 

· Understanding of CCaaS (Contact Center as a Service) and CRM systems is highly beneficial 

· Excellent communication skills, with the ability to engage both technical and executive-level audiences 

· Proven ability to work collaboratively with both customers and internal teams across the sales cycle 

· Bachelor’s degree in engineering, computer science, information technology, or a related field 

AMC Employee Benefits include: 

· 5 weeks (25 days) of PTO per year 

· Employer paid Medical, Telehealth, Disability and Life Insurances – 100% for employee 

· Employee contributed Dental and Vision Insurance available 

· Flexible working hours 

· Hybrid office/remote plan (in office days Tuesday, Wednesday, Thursday) 

· Casual work environment 

· Short and long-term incentive plans 

· Company sponsored events such as offsite retreats, holiday dinners and team building 

· Paid volunteer days 

· 401(k) with company match 

· Continuous access to ongoing professional and technical training 

We offer competitive salaries with an expected base salary of $78,500 for this position, a comprehensive benefits package, along with ample career opportunities. 

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AMC is an equal opportunity employer.