At Gainsight, we believe you can win in business while staying human-first. Our mission? To help companies build durable businesses through industry-leading solutions in Customer Success, Product Experience, and Community Engagement. 🌍

Trusted by hundreds of companies, including nearly 200 publicly traded organizations, we empower businesses like GE Digital, SAP Concur, and Box to:

✅ Boost product adoption

✅ Prevent churn

✅ Drive growth through renewals and expansions

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Why Gainsight?

🏆 Recognized as one of the Top 100 Private Cloud Companies by Forbes.

🏆 Named a Great Workplace in Tech by Fortune Magazine.

🏆 Winner of the Excellence in Engineering Award by Vista Equity Partners.

We’re not just about building products – we’re about creating a culture. Gainsight is a human-first workplace, fostering collaboration, innovation, and respect. We’ve recently expanded our impact by acquiring Northpass, the leader in digital customer education, to deliver even more value to our clients.

Join a Polish team as a Solutions Engineer and collaborate with teams across US, UK, Netherlands, Israel, Japan, Poland, and India 🌏

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Your Mission

At Gainsight, you’ll play a key role in helping our customers succeed by:

• Collaborate with the Customer Success team to boost adoption, meet customer goals, and drive growth.
• Gather and understand business requirements, then configure the Gainsight platform to meet customer needs.
• Become a trusted advisor by integrating into customer operations teams and providing expert guidance.
• Train customers’ Gainsight Admins and ensure they get the most out of our platform.
• Identify potential challenges early, work with stakeholders, and ensure smooth resolutions.
• Help improve processes and tools that elevate how we support our customers.

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The Skills and Expertise We Value

Must-Have Qualifications

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• 1-4 years of experience in Professional Services, Enterprise Product Implementation, or SaaS environments.
• Proficiency in Polish and English language
• Proficiency in at least one programming language (e.g., Node.js, Python, Java, or C#) with a solid understanding of Object-Oriented Programming (OOP).
• Hands-on experience with JavaScript, HTML, and CSS.
• Strong understanding of Web Services, APIs, and Webhooks.
• Familiarity with CRM systems, databases, and SaaS platforms like Salesforce.
• Passion for becoming an expert on the product and contributing to a fast-growing company.
• Executive presence and confidence in communicating with technical, business, and senior leadership stakeholders.
• Ability to manage 5-10 unique customer projects simultaneously in a fast-paced environment.
• Bachelor’s degree or equivalent experience.
• Availability for customer meetings during CET business hours.

Nice-to-Have Qualifications

• Knowledge of mobile development.
• Familiarity with waterfall and agile project management methodologies.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience working with multi-divisional and multi-geographical enterprise clients.

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Benefits we offer:

• Fully paid seasonal holidays + public holidays
• 4 additional recharge days off per year
• Private Medical Care through Enelmed
• Multisport Card for fitness and wellness access
• Training budget