Company Overview:

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Cellebrite’s (NASDAQ: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. We are a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations in mastering the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies worldwide, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.

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Position Overview:

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As a Solution Expert - Delivery, you will be responsible for on-site and remote deployments, promoting usage, and adoption of Cellebrite solutions while supporting our customers in their forensic and investigative missions. You will work closely with our customers and ensure adaption and customer satisfaction from our solutions. Solution Experts will provide technical know-how, expertise, and enablement to customers to make them successful and realize the value of our solutions. Solution experts will generate customer facing content, facilitate webinars and present in industry and company events. As part of their role, the Solution Experts will serve as the go-to for solution deployment expertise, workshops, webinars, investigative forensics research, and engagement.

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Responsibilities:

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• Collaborate with and across Agile teams to test, implement, and support technical solutions in customer environments.
• Collaborate with Development and Sales resources to deliver robust solutions that drive powerful experiences to help thousands of government agencies perform their important missions.
• Troubleshooting and resolving issues related to application development, deployment, and operations.
• Ensuring compliance with industry best practices and organizational policies.
• Continuously improving processes and tools to enhance efficiency and productivity.
• Utilize programming languages like Python, SQL, Ruby and Go, Container Orchestration services including Docker and Kubernetes, CM tools including Ansible and Terraform, and a variety of AWS tools and services 

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Requirements:

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• At least 2 years of experience in DevOps Engineering
• At least 2 years of experience with Cloud Native technologies (Amazon Web Services, Microsoft Azure, Google Cloud Platform)
• At least 2 years of System Administration experience (Windows and Unix/Linux)
• At least 2 years of Network Engineering experience
• Travel is Required (up to 50%)
• Proficient in both German and English (knowledge of additional languages is a plus)
• Excellent oral and written communication skills with a keen sense of customer service
• Excellent problem-solving and troubleshooting skills
• Process-oriented with great documentation skills
• Knowledge of best practices and IT operations in an always-up, always-available service
• Ensure a high level of customer focus (internally and externally), paying careful attention to customer priority issues and conducting appropriate customer communications.
• Work closely with Cellebrite R&D and Product Team to share feedback and keep up to date on the solution roadmap
• Bachelor’s degree