Enghouse Interactive, a global leader in Customer Experience solutions, is on the lookout for a dynamic and experienced Pre-sales Specialist to join our Milan team. If you're passionate about technology, thrive in a fast-paced environment, and have a knack for translating client needs into innovative solutions, we want to hear from you!

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Key Responsibilities:

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• Technical & Consultative Support: Collaborate closely with the sales team to provide expert technical and consultative support, driving business objectives.
• Pre-sales & Quotation: Lead the pre-sales process, from understanding client requirements to defining project scope, performance, timelines, and costs.
• Client Engagement: Partner with the sales force to analyze and understand both new and existing clients' needs and processes, crafting tailored solutions.
• Product Demonstrations: Conduct compelling product demonstrations that showcase the value of our solutions.
• Documentation: Prepare comprehensive documentation to support sales efforts and project implementations.
• Project Transition: Act as the bridge between the sales and implementation teams, ensuring a smooth transition and successful project outcomes.
• Internal Advocacy: Represent client technical and infrastructure requirements within the company to ensure solution alignment and project success.

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Required Qualifications:

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• Experience: Minimum of 5 years in a Pre-sales role, preferably within the Contact Center or Customer Experience sectors.
• Technical Proficiency: Strong knowledge of CTI Contact Center environments, Linux, and Microsoft operating systems.
• Communication Skills: Excellent verbal and written communication skills in English.
• Problem-Solving: Demonstrated ability to analyze complex situations and propose effective solutions.
• Team Player: Strong team orientation with the ability to work collaboratively across departments.
• Willingness to Travel: Availability for travel as required by the role.

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Preferred Qualifications:

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• Educational Background: Degree in Computer Science or Computer Engineering with a technical or management focus.
• Certifications: Certifications in CRM, CTI environments, or related fields are highly valued.
• Web Technologies: Proficiency in web-oriented languages such as JavaScript, jQuery, CSS, and HTML5.

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Why Join Us?

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At Enghouse Interactive, you’ll be part of a global team that is redefining the Customer Experience landscape. We offer a collaborative work environment, opportunities for professional growth, and the chance to work on cutting-edge technology that impacts millions of users worldwide.

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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Enghouse is an equal opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request.