Global-e (Nasdaq: GLBE)

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Global-e is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

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Job Title: Solutions Engineer

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We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

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The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedback, inputs and requests back to the Product and R&D teams.

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Responsibilities:

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• Work hand-in-hand with the sales team to introduce Global-e’s cross-border solution to our prospect customers.
• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Travel to sales meetings and technological workshops at customer sites as required
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator

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Requirements:

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• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• 4-5 years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
• BA/BS/Master degree in Computer Science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and general technical architecture
• Experience in close working interactions with distant teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce environment is a strong advantage (Shopify, SFCC, Magento, etc.)

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Salary range:

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$145,000/yr - $165,000/yr

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Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

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Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.