Job Title

Sr. Ivanti Neurons Service Manager Implementation Specialist

​

Location

Tallahassee, Florida – Onsite

​

Responsibilities:

• Oversee the entire implementation process of Ivanti Neurons Service Manager, ensuring adherence to project timelines and budgets.
• Demonstrate expertise in implementing Ivanti Neurons Service Manager solutions within the financial services industry, understanding the specific requirements and challenges of this sector.
• Configure Ivanti Neurons Service Manager to align with our client's IT processes, policies, and best practices.
• Collaborate with business partners to identify service request ideas, gather requirements, and prioritize implementation efforts.
• Work closely with development, DBA, core, networking, infrastructure, RPA, digital banking, and facilities teams to ensure seamless integration and optimization of Ivanti Neurons Service Manager.
• Create incident categories, define analyst teams, and establish effective incident workflows.
• Develop request offering categories, verify request and incident workflows, and ensure proper email communication and SLA adherence.
• Implement security measures to restrict access to Ivanti Neurons Service Manager within the client's network and ensure compliance with industry regulations.
• Create user-facing documentation for common issues, analyst documentation for assigning and completing requests/incidents, and review existing documentation.
• Verify the effectiveness of problem management and incident linking processes.
• Ensure accurate asset linking when creating incidents.
• Enhance the user experience by creating forms for helpdesk agents, ensuring correct location imports, addressing issues with active service request visibility and request completion notifications.

​

Potential Candidate Must Possess the Following:

• Bachelor’s Degree in Computer Science, Information Systems, or similar. Or equivalent work experience.
• A minimum of 3 -5 years of programming/systems analysis experience with emphasis in applications and systems architectural design and development, database, and middleware technologies.
• Ability to exercise independent judgment.
• Working knowledge of data processing principles and terminology.
• Ability to organize and prioritize tasks.
• Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities.
• Proven experience implementing Ivanti Neurons Service Manager solutions, with at least one successful implementation in a financial institution.
• Strong understanding of IT service management best practices and frameworks (ITIL, ITSM).
• Technical proficiency in Ivanti Neurons Service Manager, including configuration, customization, and integration with other IT systems.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

​

Preferred:

• Knowledge of Lottery Systems Preferred.
• Experience implementing other Ivanti Neurons components (ITAM, Asset Management).
• Knowledge of financial services industry regulations and compliance requirements.
• Certification in Ivanti Neurons Service Manager or ITIL.

​

About Us

Business Intelligence & Informatics Consulting Services, Inc. (BIICS, Inc) is a business and information management solutions company serving clients in both the public and private sector. With access to new opportunities every day, BIICS, Inc is a premier source for placing highly skilled individuals with the most sought-after career opportunities and salaries.