Who we're looking for

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Are you a story teller passionate about solving business problems with technology and understanding customer needs? Do you thrive in an evolving technical landscape where your innovative ideas can help customers transform and innovate their businesses? As an Enterprise Senior Solutions Consultant at Zendesk, you will play a pivotal role in driving customer success by understanding their challenges and creating compelling business solution roadmaps.

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What you'll be doing

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Customer Engagement: Act as a trusted advisor and technical advocate, working closely with prospects and customers during the sales cycle to build confidence in Zendesk’s suite of products. Conduct in-depth discovery workshops to uncover customer challenges and define their desired future state.

Solution Design: Develop and present customized demonstrations that align Zendesk solutions with customer value. Design compelling solutions that address key business challenges with a focus on measurable outcomes.

Value Selling: Work with customers and internal stakeholders to prove the ROI of Zendesk proposals.

Collaboration: Work collaboratively with sales, marketing, product management, and customer success teams to ensure seamless communication and execution of solutions.

Territory Management: Contribute to territory, account, and opportunity strategy. Identify and cultivate your own relationships with technical customer counterparts.

Technical Expertise: Maintain a deep understanding of Zendesk products, industry best practices, and competitive analysis. Answer technical questions from customers and provide feedback to product management regarding enhancements that can address customer needs.

Training and Development: Stay current with Zendesk product certifications and participate in ongoing training. Share best practices and reusable assets with other Solution Consultants to enhance team efficiency.

Travel: Be willing to travel up to 50% as necessary to meet with clients and support sales efforts.

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What you bring to the role

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5+ years of experience in a presales role with a focus on Enterprise.

Experience in CCaaS, CX, WEM, or ITSM technologies

Specific vertical industry expertise (e.g., Retail, Financial Services).

Proven track record of selling to enterprise and mid-market executives, with the ability to communicate technical merits and business value effectively.

Strong interpersonal, communication, persuasion, presentation, and writing skills.

Outstanding problem-solving skills and the ability to meet business requirements with technical solutions.

Demonstrable understanding of common cloud architecture and integration concepts.

A bachelor’s degree or equivalent experience is required; a graduate degree is a plus.