About NCR VOYIX

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NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

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Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

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Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

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Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

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NCR Banking Professional Services Team

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The NCR Banking Professional Services Team is responsible for planning, defining and delivering projects across a variety of different NCR Banking software solutions. Our projects are unique for every type of project depending on the customer and engagement type: solution designs, implementations, deployments, upgrades, training and consulting.

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Channel Services Platforms – Technical Implementation Consultant

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The Channel Services Platforms – Technical Implementation Consultant is part of a team of associates involved in customer facing engagements (projects) involving NCR’s Payment Technology Solutions.  NCR’s solutions are installed in multi-server environments and can be multi-platform (multiple operating systems and combination of multiple server types).  As a Technical Implementation Consultant, you will be required to perform all technical activities associated with integrating the different hardware and software components into a single working solution for our Financial Industry customers. You will receive on the job training from senior level Implementation Consultants.  

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For new installations, this includes the following activities:

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• Consulting with customers to determine the best approach for integrating NCR solutions with other third party applications, including Kubernetes, Microsoft SQL, virtualized servers running Microsoft Windows Server or Linux operating systems and utilizing various virtualization tools  
• Support testing operations in the NCR lab before installing in a customer environment  
• Installing operating systems within virtualized environments and configuring each environment to ensure proper performance of the applications installed within each virtualized environment;  
• Installing, configuring and integrating all software (see list provided earlier, including NCR’s solution software).  
• Troubleshooting of integration and performance issues to isolate the area of concern and guide engineering in acceptable solutions  
• Training the customer’s system administrators on technical aspects of the solution, and supporting the customer during the execution of their test plans, as well as the early production periods to ensure that all systems are functioning properly  
• Documenting the customer’s system configuration to ensure the customer and NCR’s Software Support Services team has the information needed for long term support.  

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For existing systems, the Implementation Consultant would be involved in:

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• Defining and executing the proper technical implementation plan associated with expanding the system for additional volumes, adding new application components, and upgrading or replacing existing hardware/software components.  Since these systems are used within production, careful planning and coordination of any required system downtime is a must.   
• The Implementation Consultant is responsible for documenting the plan, receiving customer approvals, and executing the plan to completion.  All changes made to the customer’s hardware/software configuration must be documented and provided to the customer and NCR’s Software Support Services team for long term support.  

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The Implementation Consultant will be directly accountable for customer satisfaction as it relates to the delivery aspects of assigned projects.  The ability to properly communicate and set customer expectations, deliver on commitments, and manage through multiple high-priority issues simultaneously is critical.

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Basic Qualifications

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• A Bachelor’s Degree in a Technical Discipline or equivalent work experience
• Must be able to travel up to 25% throughout the US and Canada
• Must have 2 – 3 years of software installation and debugging experience
• The ability to effectively conduct presentations, both in person, and over streaming sessions like WebEx
• Strong business level communication, both written and oral, to be able to communicate with clients with professionalism and clarity
• A high standard of integrity and ethics to be able to work in financial services technology with sensitive data
• Desire to seek out and take internal and external training and certifications in listed “Preferred Qualifications”
• The ability to be a self-starter
• The ability to debug problems and solve technical challenges
• The incumbent must be able to work with a geographically dispersed team, handle periods of high pressure, and managed multiple high priority tasks while meeting customer expectations.  

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Preferred Qualifications

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Exposure to or working knowledge of any or all of the following:

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• A Bachelor’s Degree in Computer Science, Information Technology or a related discipline 
• Knowledge of Https servers (Apache, IIS, others, certificates and keystores) 
• Experience with SQL databases
• Experience with LINUX and/or Microsoft Windows Server operating systems
• Knowledge of networking (TCP/IP, ethernet, load balancers, proxy servers)
• Single Sign On technology (SAML and others)
• Experience with Apache Tomcat
• Virtualization like VMWare
• Applications deployed in the cloud, like Microsoft Azure or Amazon EC2
• Experience with Containerization like Docker containers, and container orchestration like Kubernetes  

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Offers of employment are conditional upon passage of screening criteria applicable to the job

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EEO Statement

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Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

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Statement to Third Party Agencies

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To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”