Job Description

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Winner of the Long Island Innovator Award and the NY State Education Department NDEAM Award, eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Client Success Manager position within our organization.

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The Client Success Manager (Client Services) plays a pivotal role in ensuring the successful utilization of eVero’s platform by our clients. This position serves as a bridge between our Client Services departments, Product teams, and our clients. The Client Success Manager will provide guidance, support, training, and troubleshooting assistance to our client base.

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Primary Duties & Responsibilities

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• Provide training and guidance to existing clients on using our products/services effectively.  
• Manage and provide expert-level support for technical issues escalated from Tier 1 and Tier 2 support teams.  
• Perform advanced troubleshooting and problem resolution to identify root causes of issues.  
• Collaborate with other technical teams and departments to resolve complex issues in a timely manner.  
• Document and track support cases, including escalation paths and resolutions.  
• Proactively identify recurring issues and work with the appropriate teams to implement permanent fixes.  
• Demonstrate business, industry, and program knowledge to be effective in delivering assigned products.  
• Participate in on-call rotation for after-hours support as needed. 

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Qualification & Required Skills

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• Tech-savvy individual with a strong background in training and troubleshooting software across various technologies, including desktops, mobile devices, and tablets; experience with the eVero platform is a plus.  
• Willingness to learn about the I/DD industry niche and client population.  
• Proven capability to collaborate effectively with cross-functional teams and departments.  
• Customer-centric approach with a focus on delivering exceptional service and support.  
• Flexibility to accommodate outside of standard business hours for critical issue resolution or client meetings in different time zones. 

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Required Education And Experience

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• Bachelor’s degree in a related field.  
• Minimum of 2 years’ experience in a client-facing role, preferably in implementation support, technical support, or customer success.  
• Experience with CRM systems, project management tools, and collaboration software such as Halo PSA, Monday.com, etc. 

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Other Skills / Abilities

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• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.  
• Consultative approach toward clients.  
• Possess following skills at Exceptional level:  
• Sound leadership skills  
• Troubleshooting / Problem solving skills  
• Time management  
• Ability to multi-task  
• Strong organizational skills  
• Detail oriented 

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Company Description

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When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.

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We are proud to offer a competitive salary with a comprehensive benefits package which include:

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•  Medical * Dental  
•  Vision * Long-term disability  
•  401K * Paid vacation time  
•  Cafeteria plan * Volunteer Time Off

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Hard work should always be balanced with fun and quality of life, we also offer the following amenities:

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• Newly renovated headquarters featuring state of the art technology and a Café
• A casual and comfortable work environment
• Monthly team building and community outreach events
• A coffee bar with a wide array of snacks & trimmings
• Fully equipped Gym and Cafeteria conveniently located on site
• Convenient Long Island location with easy access to the LIE (495) and Route 110

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When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career. We are proud to offer a competitive salary with a comprehensive benefits package which include:  Medical  Dental  Vision  Long-term disability  401K  Paid vacation time  Cafeteria plan  Volunteer Time Off Hard work should always be balanced with fun and quality of life, we also offer the following amenities: Newly renovated headquarters featuring state of the art technology and a Café A casual and comfortable work environment Monthly team building and community outreach events A coffee bar with a wide array of snacks & trimmings Fully equipped Gym and Cafeteria conveniently located on site Convenient Long Island location with easy access to the LIE (495) and Route 110